At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This Position reports to:
Engineering Manager

Your Role: Own the Challenge

• Customer Satisfaction & Retention: Plans and executes service work efficiently, ensuring a superior customer experience and clear communication.
• Problem Solving & Improvement: Identifies technical issues, proposes solutions, and helps optimize customer operations.
• Field Service Execution: Performs remote and on-site tasks, troubleshoots failures, and ensures high-quality service delivery.
• Resource Management: Prepares materials, manages equipment, and ensures readiness for service activities.
• Documentation & Compliance: Generates reports, tracks improvements, and ensures proper documentation for customer approval.

What it takes to Run what runs the world

• Engineer or Diploma in electronics or instrumentation.
• More than 5 years' experience in customer service.
• Strong knowledge and practical experience in servicing, maintenance, commissioning and repair of pulp and paper quality control equipment.
• Bilingual in both English and French. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Availability for travel to customer sites and Valid driver's license and passport are required.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-Hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.