Service Technician (m/f/d) - Human System Interface

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Operations Manager

Your role and responsibilities

You are a service technician in the specialized department of Human System Interface, focusing on service requests and orders. You are responsible for the execution of service contracts, always keeping time, budget, as well as quality and safety guidelines in mind. Your Key responsibilities will be: • Collaboration in the execution of service contracts and maintenance of systems and installations in the field of critical infrastructure. • Administration of Windows servers and clients, networks, backups, group policies, as well as serving as a competent point of contact for technical issues, both remotely and on-site for national and international customers. • Travel activity is about 50%, of which 70% is within Germany. • Coordinate and define work processes, execution, etc. on-site with the customer. • Prepare reports and protocols. Update and supplement related documents such as system overviews, functional, wiring, and circuit diagrams. • Maintain and increase customer satisfaction by providing excellent service throughout all project phases. • Act independently with a strong sense of responsibility towards your colleagues and the business, in full alignment with our ABB values for safety and integrity.

Qualifications for the role

• Successfully completed vocational training or technician in the field of information/electrical engineering or a comparable field.
• Ideally, 2-3 years of professional experience in engineering.
• Highly familiar with Microsoft operating systems and Microsoft Office applications.
• Knowledge in the areas of network technology/IT security/virtualization (VMWare)/Active Directory/WSUS/Acronis. Ideally, initial experience with ABB 800xA and ABB Melody.
• Fluent in German and English, both written and spoken, is required.
• Clear focus on occupational safety and a strong commitment to consistently adhering to all safety guidelines.
• A high level of self-motivation, curiosity, and a desire to stay informed about new technologies.
• Collaborative and solution-oriented working style, along with strong communication skills.

Benefits

• Life insurance
• Canteen
• Employee Assistance Program
• Employee Share Acquisition Plan

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference. ABB AG Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate