The Vacancy

As a Gas and Heating Breakdown Technician at Paradigm, you'll be part of our dedicated Direct Labour Operation (DLO). We provide everything you need in your role, from a fully equipped hybrid van and fuel card to a mobile phone, tablet, and the necessary work clothing. Your primary focus will be on delivering high-quality gas services, including breakdown diagnostics, repairs, and servicing, to our customers across our extensive property portfolio.

You will be the face of Paradigm in the community, ensuring our customers receive prompt, courteous, and professional service. We aim for a first-time fix wherever possible, and your expertise will be critical in maintaining the safety and comfort of our customers' homes.

Key Responsibilities:

• Gas Servicing and Repairs: Carry out gas servicing and breakdown repairs to a high standard, adhering to all relevant regulations and codes of practice. Ensure all work is completed within target timescales and to Paradigm's exacting standards.
• Documentation: Complete all necessary documentation, including certificates and reports, accurately and promptly, in line with company procedures.
• Customer Interaction: Engage with customers professionally and courteously, ensuring that their experience reflects Paradigm's commitment to excellent customer service.
• Health and Safety Compliance: Follow all health and safety procedures, conducting task-specific risk assessments, and reporting any unsafe conditions or practices.
• Efficient Resource Use: Manage materials and equipment effectively, minimising waste and maintaining adequate van stock levels to ensure job completion.
• Team Collaboration: Work closely with other team members, reporting to the Gas Supervisor and liaising with the Customer Services and Compliance Scheduling Team to ensure seamless service delivery.

What We're Looking For:

• Essential Qualifications: ACS Gas Qualifications - CCN1, CENWAT, HTR1, CKR1, CPA1.
• Experience: Significant experience in gas and heating breakdowns across a range of domestic appliances.
• Technical Skills: Competence in electrical work related to heating systems and a methodical approach to problem-solving.
• Knowledge: Strong understanding of relevant legislation, building regulations, and health and safety standards.
• Communication: Clear and effective communication skills, with a commitment to excellent customer service.
• Driving Licence: A full, valid manual driving licence is essential.

Location:
Paradigm Housing Group manages over 16,000 properties across Buckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire, Cambridgeshire, Berkshire, and neighbouring areas. In this role, you'll travel across our property portfolio in a company van (fuel card provided for business use) to carry out gas servicing and breakdown tasks.
Our head office is located in Wooburn Green, near High Wycombe, with an additional office in Chesham. Interviews will be held at our head office.

Further Information:

For the full job description, role-specific requirements, and person specification, please click apply, this will take you through to the full job listing on our website, please refer to the attachment at the bottom of this page.

Thank you for your interest in Paradigm Housing Group.

Shortlisting will be conducted based on the essential and desirable criteria outlined in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our benefits

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• Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
• Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.
• Car leasing scheme.
• Annual bonus potential.
• 1 paid professional subscription per year.
• Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
• Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
• Hybrid working for many roles.
• Up to three paid Giving Back (volunteer) Days a year.
• Modern collaborative offices, with free parking and charging points for electric vehicles.
• Opportunities for career development and progression.
• Social events such as quiz nights, Christmas Party, Summer BBQ.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.