This position is responsible for performing contracted routine services for customers under supervision. Fields of service are limited to "Power Systems" products that include, but are not limited to, electric power generation (diesel and gas), diesel industrial engines, automatic transfer switches and other system related components.

ESSENTIAL FUNCTIONS:

• Under supervision, performs routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including both Caterpillar and non Caterpillar branded products.
• Assists senior technicians with load bank testing including cabling and cable termination.
• Performs basic troubleshooting and repairs.
• Assists EPG Field technicians and EPG Specialty Field Technicians as required.
• Performs detailed inspections on electric power generation and industrial engine products.
• Prepares service reports that accurately documents activities, issues and up-sell opportunities.
• Prepares required documentation including work orders, parts lists and time cards in an accurate and timely manner.
• Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
• Adheres to all customer requirements while on job site.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Excellent customer service skills.
• Ability to work overtime with minimal notice required.
• Ability to travel frequently with the potential of overnight stays.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
• Knowledgeable in electric power generation systems.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Associate Degree from an accredited vocational school preferred or comparable work experience required.
• 3 years experience with troubleshooting and maintenance methods for "Power Systems" products required.
• Must own required tools.
• Must meet DOT requirements.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)