HSE Software Account Executive

Salary: £25,000 plus commission

Location: Norwich, NR7

Contract: Permanent, full time

Shifts: 37.5 hours per week, Mon-Fri, 9:00-17:30, 1-hour unpaid lunch

Work model: Hybrid (2 days remote, 3 in office) following successful completion of a 3-month probationary period

Williams Lea TSO are looking for a motivated Sales and Support Executive to join our team in Norwich!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore™" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role

We are seeking a commercially driven Account Executive to manage and grow our web-based HSE Software Tools channel (Stress & Safety Climate), currently generating over £600k in annual revenue.

This is a client-facing, revenue-accountable role working with a diverse international customer base across corporate, government and academic sectors.

You will take ownership of subscription growth, renewal performance and customer engagement, while ensuring the highest standards of service delivery.

Key Responsibilities

• Develop a comprehensive understanding of the HSE Software Tools portfolio, customer base and market positioning
• Take ownership of growing the direct customer base and achieving agreed revenue and GMAR targets
• Manage the full subscription lifecycle, including proactive renewal management and retention strategies
• Analyse customer and market data to identify new target organisations and growth opportunities
• Work closely with Marketing to develop targeted campaigns and generate qualified leads
• Identify opportunities to partner with industry bodies and associations
• Attend relevant conferences and events to strengthen relationships and drive new business
• Support customers with technical account administration and resolve issues effectively
• Collaborate cross-functionally with Client Services, Marketing and wider internal teams to deliver revenue objectives

About You

• Minimum 1 year sales experience within publishing, digital services or SaaS
• Sales experience with online products is desirable
• Experience selling internationally desirable
• Commercially motivated and target-driven
• Willing and eager to learn within this unique and specialised business area
• Confident engaging with corporate and public-sector stakeholders
• Comfortable working with technical products and supporting customers
• Strong organisational and CRM skills
• Able to analyse data and translate insights into action
• Team-oriented with a proactive, growth-focused mindset
• Confident manner with ability to communicate at all levels
• Highly organised with good administrative skills

Using AI in your application

We're happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don't use AI to invent or exaggerate achievements, complete assessments (unless we say it's allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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