Job Title: Tenant Health and Safety Officer

Department: Property and Placemaking

Section: Cyclical and Compliance

Salary: Grade 7, £42,723 - £46,902

Contract: Full-time, Permanent

Hours: Monday - Friday, 35 hours per week

Role Overview

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace).

Do you have a qualified technical background, or previous relevant experience, that can be applied to domestic property? Do you have a comprehensive knowledge of the mandatory and statutory requirements for social housing property safety? Do you have a background of managing contractors?

As the Tenant Health & Safety Officer for Queens Cross Housing Association, you'll play a pivotal role in ensuring that we comply with our legal obligations in relation to tenant safety and cyclical maintenance. Whilst social housing experience is advantageous, it is not essential - we are looking for candidates with a good understanding of the technical aspects of gas safety, water safety (such as managing legionella risk), lift safety, electrical safety, fire safety and asbestos.

Key Responsibilities

• Ensure that we understand and deliver our legal obligations for tenant property safety.
• Manage contractors.
• Assist in the organisation and management of cyclical maintenance.
• Build relationships and influence decision-making to enhance service delivery.
• Be comfortable implementing digital solutions and using software systems.

• Have excellent communication skills to engage with customers, colleagues, and stakeholders.
• Have a keen eye for detail and the confidence to speak up when something doesn't appear right.

Essential Criteria

• Minimum of 3 years' experience delivering a technical services function in a customer service focused environment.
• Technical knowledge of Health & Safety / Compliance policies and procedures for domestic property.
• Understanding of practical management of Health and Safety in domestic property e.g. gas, electricity, asbestos, legionella, passenger lifts, fire safety, etc.
• Excellent interpersonal and communication skills and the ability to effectively deal with challenging situations in a calm and professional manner.

How to Apply

• Click Apply and complete your online profile.
• Upload an up-to-date CV with any employment history gaps clearly explained.
• Include a short introductory statement outlining why you're applying and how you meet the essential criteria of the role.
• Add any relevant qualifications or training.

Further Information

Please find the full job description and person specification attached below.

For any questions regarding this role, or to arrange a conversation with the hiring manager, please contact [email protected]

This vacancy will close at 1pm, Friday 31 July 2026.

Interviews are expected to take place on 10th and 11th August 2026.