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This Position reports to:
IS Category Lead Arch. Workplace & UC

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is #LI #Onsite

This role is contributing to the IS Services in India or Globally.

You will be mainly accountable for:

• Collaborates with IS Service Owners and Solution Architects to shape IS domain service operations.
• Aligns business process demands with existing or new IS services, assisting in demand management and project planning.
• Supports DevOps integration by coordinating operational and development efforts.
• Reviews SLAs and performance metrics to identify optimization opportunities.
• Contributes to vendor contract definition for operational activities, service levels, and SLAs.
• Ensures service requests are fulfilled within SLA targets and helps define the domain service Catalog.
• Defines monitoring requirements and ensures a consistent experience across all user interaction points.
• Supports the development of the IS service catalog and contributes to service introduction and user support strategies.
• Drives incident, problem, and service request processes, ensuring effective service delivery.

Qualifications for the role

• Bachelors in any discipline and additional qualification relevant to role
• Certification preferred- Certified Professional in Microsoft Security & Data Protection (DLP Focus • Certification required- Any security certification

More about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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