At Emerson, we are a trusted partner to the world's most crucial industries, helping solve the biggest challenges of modern life. From water and mining to oil and gas, our technologies and people drive progress and sustainability across the globe. We are currently seeking a Service Operations Manager to lead our service department operations with a focus on safety, efficiency, customer satisfaction, and operational excellence.

Be part of a company that's committed to making the world healthier, safer, smarter, and more balanced. Apply now and take the next step in your career with Emerson!

In This Role, You Will

• Lead and supervise daily service operations to ensure smooth, safe, and efficient workflows.
• Coordinate annual service targets, manage team schedules, and lead all aspects of daily departmental activities.
• Develop and implement work instructions, site JSAs, and safety protocols to enhance service quality and delivery.
• Drive continuous improvement in site management, including 5S practices, safety, and service processes.
• Maintain and update service capability matrices, training plans, and risk assessments.
• Collaborate cross-functionally to ensure alignment and operational synergy.
• Monitor key performance indicators (KPIs) and take corrective actions to meet business goals.
• Ensure compliance with Emerson's safety, environmental, and quality standards, as well as local regulations.
• Implement performance management systems and skills matrices to support team development.
• Coach, mentor, and evaluate team members to foster a high-performance culture.
• Manage staffing, hiring, training, and scheduling to meet service demands.
• Champion customer satisfaction by resolving complex issues and implementing service excellence initiatives.
• Analyze customer feedback and drive continuous improvement in service delivery.
• Optimize budgets, cost controls, and resource allocation to improve profitability.
• Oversee inventory levels and vendor contracts to reduce downtime and enhance efficiency.

Who You Are

You are a proactive leader who thrives in dynamic environments. You adapt quickly, communicate clearly, and inspire teams to perform at their best. You bring a balance of strategic thinking and hands-on operational expertise.

For This Role You Will Need

• Tertiary qualifications in Engineering, Mechanical/Technical Operations, or a related field.
• Proven leadership experience in service or manufacturing operations.
• Strong people management skills, including team development and performance coaching.
• Experience in preparing rosters and managing workforce planning.
• Intermediate financial knowledge to support budgeting and cost control.
• Proficiency in service management software and operational tools.
• A demonstrated history of driving operational excellence in service or manufacturing environments.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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