The Senior Group Manager of Account Operations is working directly with Account Operations Managers and Account Operations Representatives who are reporting to them directly. Responsible for driving key business processes promoting the effortless Customer Experience attitude. Account Operations Senior Group Manager will work with the sales, operations, product owners and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is motivated, shows leadership, and achieves efficient team performance through their track record of successfully managing operations!

In This Role, Your Responsibilites Will be:

• Leader who provides strategic direction, motivation and coaching in connecting the team to NI's core strategic vision.
• Establish self as a key partner to the Sales Leadership Team through effective customer collaboration and driving
• customer first alignment in support of business goals achievement.
• Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
• Demonstrate a proactive, visionary, open growth mindset.
• Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
• Recruit, develop, coach and manage a high performing team, that builds operational alignment with Sales and supporting collaborators through the entire opportunity life cycle and buying process.
• Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
• Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
• Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
• Identify process improvement areas and solutions, share and encourage standard processes, and work with the global business team to transform from reactive to predictive
• Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
• Coaches and mentors less experienced staff
• Maintains a team focus on project and business goals that align with functional strategy
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors including an understanding of the current business trends
• Follows processes and operational policies in selecting methods and techniques for obtaining solutions
• Acts as an advisor for subordinates to meet schedules and resolve technical problems.

Who You Are: You readily action new challenges, without unnecessary planning. You persist in accomplishing objectives despite obstacles and setbacks. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.

For this Role, You will Need:

• Bachelor's degree in a technical, business or communications field preferred.
• Relevant work experience with demonstrated leadership and vision in managing staff, groups and projects or initiatives.
• Proven ability to build trusted and collaborative relationships with Sales customers and functional area managers.
• Ability to drive and maintain team focus during periods of organizational change and evolution.
• Ability to build a team to deliver high value back to the organization
  • Excellent interpersonal and situational leadership skills to coach and develop team.
  • Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
  • Organizational agility - the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
• SFDC Opportunity Management Process

Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.