Job Description

Project Manager Onboarding/AML
Location: Milan, Italy

Department: Process Transformation & Digitalization - Operations Transformation

Languages: Italian mandatory, English required
About Nexi Group
Nexi Group is a leading digital payment services provider, delivering cutting-edge solutions that shape the future of financial transactions across Europe. As we continue to drive digital transformation, we are looking for a results-driven and experienced Project Manager Onboarding/AML to support the optimization of our customer onboarding processes in Italy.
Position Overview
We are seeking a highly motivated Project Manager to coordinate and deliver initiatives related to onboarding and AML (Anti-Money Laundering) process improvements. The role requires strong project management skills, a deep understanding of the Italian regulatory landscape, and a focus on operational excellence and compliance. The successful candidate will collaborate with cross-functional teams to drive digital innovation, ensure high-quality service delivery, and contribute to the benchmarking and standardization of onboarding processes across the Nexi Group.
Key Responsibilities

• Project & Process Management
• Plan, manage, and execute projects to enhance onboarding and AML processes across the Italian market.
• Ensure alignment with overall transformation goals and delivery timelines.
• Apply process improvement methodologies (e.g., Lean, Six Sigma) to increase efficiency and reduce risk.
• Support the benchmarking and standardization of onboarding processes within the Nexi Group.
• Regulatory Compliance & Risk Management
• Ensure all onboarding processes are compliant with Italian KYC and AML regulations.
• Work closely with Compliance and Legal teams to monitor regulatory changes and proactively adjust procedures.
• Technology & Digitalization
• Support implementation of digital onboarding and eKYC tools tailored to the Italian customer base.
• Collaborate with IT and product teams to deliver seamless digital solutions.
• Identify opportunities for automation and AI-based improvements in customer verification processes.
• Stakeholder Engagement
• Act as liaison between local business units, compliance, operations, and central transformation teams.
• Manage relationships with external vendors and regulatory bodies in Italy.
• Support training and change management efforts to ensure successful adoption of new processes.
• Performance Monitoring
• Define and monitor KPIs such as onboarding cycle time, regulatory accuracy, and customer satisfaction.
• Report project progress and risks to senior management, with clear mitigation plans.

Qualifications & Experience

• Experience: Minimum 3 years in project management, onboarding operations, or compliance in the financial services or payments industry.
• Knowledge: In-depth understanding of the Italian financial market and regulatory framework (including AML/KYC).
• Languages: Fluent in Italian and English.
• Skills: Strong analytical, organizational, and communication skills; familiarity with digital tools and automation in onboarding.
• Certifications: PMP, Prince2, or equivalent certification is a plus.

Why Join Nexi Group?

• Local Impact, European Vision: Shape the future of digital onboarding in Italy while contributing to Nexi's pan-European transformation.
• Innovative Environment: Work in a company committed to cutting-edge digital payment solutions.
• Growth Opportunities: Gain exposure to international projects and leadership development programs.

Apply Now to become part of a forward-thinking team driving excellence in onboarding and AML management at Nexi Group.