About Doherty Associates

Doherty Associates (DA) has delivered IT solutions for the past 30 years to world-renowned, international clients. We are a Microsoft Gold Partner with eleven gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

We're a pioneering and innovative organisation; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers, who rely on us to bring specialist expertise across infrastructure, cloud solutions, hybrid working, modern workplace, data and cyber security. We have built a reputation as a company that keeps its promises and delivers quality.

About the Role

This role will best suit an experienced Head of PMO with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers.

As a leader on the PMO, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour.

Main responsibilities

• Team Leadership - Lead, inspire, and develop a high-performing PMO team by setting clear goals, fostering a culture of accountability, and promoting continuous learning. Provide regular coaching and feedback, support career development, and ensure the team remains motivated, focused, and aligned with the organisation's strategic objectives.

• Customer engagement & stakeholder management - Own the success for building and maintaining strong relationships with DA customers and DA internal stakeholders to ensure alignment, transparency, and successful project delivery outcomes.

• Communication Strategy - Develop and execute communication strategies to ensure clarity, alignment, and engagement across internal stakeholders and clients.

• Project methodology & delivery - Design scalable, efficient processes that allow for the delivery of exceptional projects and support professional services growth. Implement, and continuously improve the end-to-end project delivery methodology to ensure consistency, quality, and agility across all engagements.

• Project risk & change control - Build and maintain the process to identify, assess, and mitigate project risks while ensuring compliance with internal standards and external regulations. Chair the Change Advisory Board, assessing and mitigating project overruns; evolve the process to ensure growing scope is matched with revenue.

• Resource management - Lead resource planning and allocation to ensure optimal team performance and project delivery. Ensure the work pipeline is matched by the resource profile.

• Project performance tracking - Establish and manage KPIs, dashboards, and reporting frameworks to monitor project health, timelines, and financials.

• Commercial management- Oversee commercial governance across the PMO; create management reports that highlight the utilisation and profitability of projects and staff.

Experience & background

• Relevant certifications (e.g., PMP, PRINCE2, MSP, Agile/Scrum)
• Established PMO leader within an IT Managed Service Provider (MSP) background
• Hands-on experience managing a project delivery function, specifically within a Microsoft cloud environment
• Proven track record in evolving and scaling complex project delivery teams
• Commercially astute (strong understanding of project financial governance - effective budgeting, managing scope change, and forecasting)
• Proven track record in successfully leading people and effectively managing key employee processes (onboarding, performance, development)

About the person

• Professional demeanour, influential at C-level
• Confident and visible leader with ability to inspire staff at all levels
• High levels of empathy with ability to build and maintain effective relationships
• Strategic thinker with the ability to execute operationally
• Excellent communicator with ability to build rapport and trust with customers and their staff
• A proactive, 'can-do' attitude and sense of urgency
• High ethical standards and integrity
• Resilient with ability to learn and bounce back from challenging situations

What we offer in return

• Basic salary plus performance bonus
• 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
• Enhanced family-friendly benefit schemes, including company sick pay
• Sponsored training and development, and where applicable to the role, a technical exams incentive scheme
• Private medical insurance and Employee Assistance Programme
• Income protection and life insurance
• Company Pension scheme