Role description

Role Track Clearly specify if its Delivery Technical or Management

Qualifications Educational background relevant to IT or business

Work Experience Minimum and preferred years domainspecific if needed

Skills

Technical Tools platforms frameworks eg JIRA ServiceNow cloud

NonTechnical Leadership communication stakeholder management

Competencies

Customer Focus Process Orientation Strategic Thinking Decision Making

Primary Responsibilities

Project delivery governance

Risk and compliance management

Client engagement and escalation handling

Team and vendor management

Other Deliverables Reporting business development and continuous improvement

Example from BFSI Context Internal Teams Message

For BFSI engagements a Delivery Lead M5 level focuses on Gayatri Rani in chat

Project Delivery Management Multistream BFSI projects governance frameworks

Risk Compliance Oversight Regulatory adherence SLA management

Client Stakeholder Engagement Act as primary interface resolve escalations

Team Vendor Management Build highperforming teams manage thirdparty vendors

Strategic Reporting Growth Prepare business cases identify new opportunities

Skills BFSI domain expertise AgileWaterfall leadership technical acumen JIRA cloud and strong behavioral competencies