About us

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we're renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.

Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted 'No.1 UK Pension Administration Software Provider' in 2022 and 2023.

Procentia People are a community of passionate specialists dedicated to developing best-in-class software solutions and client service. We're a vibrant assortment, everyone is welcome here.

We're proud of our welcoming and open culture, and our Values. They're not just words on paper - we're dedicated to living them every day

The job:

We're also growing our business with a healthy pipeline of new and existing work, and as part of that we need another project manager (PM) to work in our Client Success team. You may be working on implementing a new client for us or a different type of project.

Implementing IntelliPen for a new client typically takes between 6 to 18 months to complete, so PMs will be expected to remain on this type of project from initiation to system "go live".

Here's what you'll do:

• Lead project teams comprising Implementation Consultants, Business Analysts, and Developers and work closely with IT teams.
• Deliver projects using either Waterfall or Agile methodologies, as determined by our standard governance and flexed to client needs.
• Collaborate closely with clients to define delivery requirements, milestones, governance structures, and ways of working.
• Adhere to project governance & delivery standards, contribute to continual improvement of those standards
• Produce and maintain key project documentation, including the Project Initiation Document (PID) and detailed project plans.
• Facilitate regular project progress meetings (typically weekly), both internally and with clients, primarily online.
• Attend and contribute to monthly project steering meetings, usually held in person.
• Maintain a comprehensive RAID (Risks, Assumptions, Issues, Dependencies) log throughout the project lifecycle.
• Monitor and manage project schedules and budgets to ensure successful delivery.
• Ensure high-quality output from the project team, aligned with client expectations and internal standards.
• Balance competing demands across project resources, escalating conflicts and providing input to resource managers and implementation leadership.
• Build and maintain strong client relationships, acting as a trusted advisor throughout the project.
• Track and report on project performance across quality, time, and cost metrics.

Key skills and experience:

• A self-starter, who can take ownership of multiple tasks/situations and act on their own initiative, a natural problem solver
• Proven project management skills
• Excellent communication skills at all levels of an organisation, and with clients
• Worked in a software, IT or Financial Services role
• Extremely organized and proactive
• Excellent time management
• Task and goal driven
• Good attention to detail
• Commercially aware
• Proficient in Microsoft Office applications including Project, Excel, Word, and PowerPoint
• Excellent project planning and governance, using waterfall and agile approaches
• Ability to effectively measure and communicate risk

Lets talk about what's in it for you...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week

• Buying and Selling holiday (up to 1 week)

• Volunteer day

• 5% Employer contribution pension

• Life Assurance

• Private Medical Insurance

• Employee Assistance Programme (EAP)

• Health care cash plan

• Tusker - Electric Car Leasing scheme

• And many more..

Department Client Success PMO - UK Role Project Manager Locations Bristol, UK Remote status Hybrid Employment type Full-time