The Role

We are looking for a ServiceNow Project Manager to lead end-to-end implementation projects across major enterprise accounts. You will oversee the full project lifecycle, ensure high-quality delivery, and act as the primary point of contact for customers. This role requires strong leadership, customer-facing excellence, and the ability to manage multiple workstreams simultaneously.

Key Responsibilities:

• Lead and deliver full ServiceNow implementation projects
• Act as the single point of contact for all customer communication
• Produce regular project status updates for all stakeholders
• Plan kick-off sessions, run project governance, and host regular customer meetings
• Coach internal teams and transfer knowledge to clients
• Identify improvement opportunities, up-sell potential, and value-add enhancements
• Manage internal and external delivery teams, ensuring performance and accountability
• Monitor timelines, budgets, risks, and overall delivery quality
• Ensure customer satisfaction throughout the implementation cycle
• Support pre-sales discussions where required

What We're Looking For:

• 5+ years' experience delivering enterprise software projects
• Strong project leadership background with multiple concurrent projects
• Experience with ServiceNow implementations (highly preferred)
• Fluent Arabic speaker
• Background in technology, architecture, or consulting is a plus
• Certifications such as ITIL, PMP, Prince2, Scrum Master, or ServiceNow credentials are beneficial
• Excellent communication, presentation, and stakeholder-management skills
• Experience working with global teams and multinational rollout environments

Why This Role?

• Opportunity to lead high-impact digital transformation projects
• Work with major enterprise customers across the region
• Collaborative, multicultural environment
• Strong career growth opportunities within a rapidly expanding ServiceNow ecosystem

Salt is acting as an Employment Agency in relation to this vacancy.