Overview

The Digital Project Manager will lead strategic digital initiatives that transform customer experience and operational efficiency. A key focus will be the migration of existing web and mobile applications to a modern, off-the-shelf platform, ensuring seamless integration and minimal disruption to end users.

This role is critical in delivering customer-facing digital solutions, particularly those integrated with payment platforms, and requires strong expertise in business change management to ensure successful adoption across the organisation.

Responsibilities

• Own and manage the end-to-end delivery of digital projects, ensuring alignment with strategic objectives, timelines, and budgets.
• Lead the migration of existing web and mobile applications to a new platform, guaranteeing continuity of service and minimal customer impact.
• Oversee the development and deployment of customer-facing applications with integrated payment functionality.
• Ensure solutions meet usability, security, and compliance standards.
• Work closely with Solution Architects, technical teams, and subject matter experts to design and implement robust solutions.
• Engage and influence stakeholders across business units to secure buy-in and support for project objectives.
• Develop and execute change management strategies to facilitate smooth adoption of new platforms and processes.
• Provide training, communication, and support to impacted teams and customers.
• Maintain accurate project documentation, risk registers, and progress reports.
• Ensure adherence to governance frameworks and escalate issues promptly.

Qualifications

• Proven experience in digital project management, particularly web and mobile platforms.
• Strong understanding of IT systems and payment platforms relevant to public transport or similar industries.
• Degree in a relevant field (preferred).

Essential skills

• Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
• Expertise in business change management and stakeholder engagement.
• Collaborative mindset with experience working in multi-disciplinary teams.

Desired skills

• Comfortable operating in a fast-paced, deadline-driven environment.
• Passionate about leveraging technology to improve public transport and customer experience.
• Strong influencing skills and ability to engage stakeholders at all levels.

Experience

• Demonstrated success in managing IT and digital projects, including customer-facing applications integrated with payment platforms.

Benefits

• Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo

• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive

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