About Graphite

We're a dedicated Health and Pharma digital experience agency, collaborating with organisations around the world to create digital solutions that are truly aligned to their audience needs. Our services fall under three core pillars: strategy, user research and design.

In joining Graphite, you'll become part of a creative and diverse team that genuinely cares - about our people, our customers, and the patients and healthcare practitioners that are impacted by the work that we do. Through collaborative working and a commitment to continuously improving and developing our people and processes, we are able to make a measurable difference to people's health and wellbeing through creating exceptional digital experiences.

We're headquartered in Brighton, with our team working hybrid and remotely across the UK. Ad-hoc travel to London or Brighton will be required.

About the role

We're looking for a proactive and detail-oriented Project Manager to join our growing delivery team.

In this mid-level position within our Delivery team, you will work closely with in-house teams and clients to deliver projects, ensuring high quality outcomes, and timeliness of delivery. You'll lead multidisciplinary teams delivering web, mobile, and digital experience projects for clients in the healthcare and pharmaceutical sectors.

This role is ideal for someone with strong digital project management experience who thrives in a fast-paced agency environment and understands the unique regulatory challenges of healthcare communications. You will act as the day to day contact across a retained client or across small to medium fixed projects in terms of project management/delivery. You'll partner with client service and will have the support of our experienced team and contractors.

You will manage digital products - apps, websites, services and other tools - and you'll collaborate with our in-house teams of business and UX strategists, researchers and designers to deliver them.

Key responsibilities

• Responsible for the Schedule of Work (SOW) from concept through delivery; reviewing regularly, ensuring timelines, budgets, and quality standards are met.
• Develop detailed project schedules and risk assessments, and resource plans.
• Planning, scheduling and supporting resource management of your project to ensure agreed outputs are delivered within the timeframe given
• Working closely with our internal team, contractors, external suppliers and partners to deliver high quality work that delights our customers
• Running client kick off meetings informing on the delivery elements - timelines, costs, ways of working, risks/assumptions/dependencies
• Facilitating, documenting, planning and executing Sprint Ceremonies with the team - Stand ups, Sprint planning, Sprint Refinement, Sprint Retrospective - to ensure clear project communications and smooth execution
• Authoring project documentation and reporting to the wider business
• Maintaining (and improving) the standards of project documentation and ensuring that templates are kept up to date and consistently used by all team members.
• Day to day management of Jira - creating and managing tickets and providing status updates
• Attending all key meetings/status calls - facilitating and documenting
• Management of day-to-day client contact for status updates, timelines, and deliverables - escalating difficult client conversations to a senior or client service
• Managing budget, scope and risks
• Updating the agency wide revenue tracker with recognised revenue data
• Reporting to clients on project and/or sprint progress, budget burn rates, risks/mitigation plans, blockers and impact to top level roadmaps
• Conducting an end of project analysis and retro
• Track budgets, costs, and profitability across multiple projects and provide accurate forecasting and financial reporting to the senior team

Requirements

• 3-4 years of experience in digital project management, ideally in an agency setting
• Proven track record managing web, UX/UI, or digital marketing projects.
• Experience working with healthcare or pharma clients, with knowledge of industry compliance standards
• Knowledge of web technologies, capabilities and limitations
• A good understanding of design and the importance of a great user experience
• Knowledge of creating and managing projects, ideally in Jira, but training will be provided
• Experience of using resource management tools (such as Forecast) and tracking team utilisation
• Experience with delivering a project from conception to development
• Highly organised and efficient
• Confident working with others to inspire a high-quality standard and sharing of best practices through collaborative working
• Ability to communicate with warmth and positivity, and effectively engage with cross-functional teams and stakeholders
• Strong attention to detail and ability to juggle multiple priorities
• Strong communication and stakeholder-management skills

Skills and attributes

• Scrum certification
• Experience in Agile methodologies
• Proficiency in project management tools, e.g. Jira, Smartsheet, or similar

Benefits

Read our employee experience
introduction to see an overview of our benefits; including:

• Private health insurance with high standards of cover
• Comprehensive private dental plan
• Personal development time and annual training budget
• Regular social meet-ups and events
• 25 days holiday, increasing after 2 years
• Opportunities to give back with dedicated time for community engagement and charitable initiatives to suit your interests - young talent; diversity and inclusion; environment and sustainability; wellness
• Free employee assistance support for personal challenges, whether legal, financial or medical
• Cycle to work scheme
• Pension scheme with employer contributions

Professional and personal growth

We're committed to professional and personal growth. Through comprehensive onboarding, ongoing training and knowledge sharing across teams, we support continuous development. We set personalised annual objectives (aligned with the agency's vision/goals and upskilling); with check-ins at regular intervals to ensure progress. This approach helps to build new skills and confidence as our team grow in their careers.

• Group training with external industry experts to deepen our expertise and maintain our specialism in health and pharma
• Graphite Learns - all agency knowledge sharing presented by different team members
• Coassemble internal platform for ongoing training

Application

If you are passionate about helping to transform healthcare experiences and drive positive impact, we invite you to join our team at Graphite. Apply now to be part of our exciting journey to shape the future of healthcare technology!

Applications are via our online application system and include a covering letter along with your CV.

At Graphite we are committed to building a truly inclusive and diverse workplace where there are equal opportunities for everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance as protected by applicable law.

If you are interested in this role but don't meet every requirement or your skills don't perfectly align, we'd encourage you to apply anyway and tell us why you are the best candidate. We are always open to meeting new great people who we can learn from, we seek and welcome diversity of experience, knowledge and perspectives and all that it brings to our teams. If you have a disability or need that requires accommodation at any point in the application or interview process, please let us know.