Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x)
ZEISS
General ManagementJob category
General ManagementYour Role
The stream Service to Customer (S2C) covers espescially the following process areas
Your Profile
Your ZEISS Recruiting Team:
Andre Grunzel, Valerie le Maire
- Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment
- Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects
- As per design governance, decide on process designs and/or facilitate decision-making in higher committees
- Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects
- Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub
- Ensure alignment with global process owners and other deputy process owners on integration topics
- Identify and align improvements of the global template with global process owners
- Review and approve design, configuration and functional specification documents
- If required, support in the design of test cases
The stream Service to Customer (S2C) covers espescially the following process areas
- Customer order management incl. service / sales order creation and invoicing
- Returns and claim management incl. follow-up activities like inhouse repairs, scrapping and refund control
- Demand and inventory management of spare parts
- Service-related reports
- Integration with service-related processes like logistic processes, intercompany sales and intercompany purchasing
Your Profile
- 3+ years of relevant professional experience related to business process management
- Excellent knowledge of end-to-end business processes in S2C
- Proven methodological know-how of local fit-gap analyses and process design
- Solid assertiveness in defending the global template
- Strong decision-making acumen and ability to reach consensus/compromises on process designs among different stakeholders
- Experience with SAP R/3 and SAP S/4HANA as well as relevant third-party business systems is a plus
- Excellent conceptual, analytical and communication skills
- Fluent in English, both written and spoken
Your ZEISS Recruiting Team:
Andre Grunzel, Valerie le Maire
JOB SUMMARY
Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x)
ZEISS
Oberkochen
7 days ago
N/A
Full-time
Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x)