Job summary

Do something that matters. Help shape primary care services for a community of over 135,000 people.

This is an exciting opportunity for a dynamic, organised and values-led Project Manager to join our Senior Operations Team and play a pivotal role in shaping and delivering transformational primary care services across Grantham and Sleaford.

You will lead the delivery of a diverse portfolio of projects, supporting both the transformation of existing services and the implementation of new, innovative models of care. Working closely with clinical leaders, GP practices and system partners, you will ensure services are designed, mobilised and embedded successfully.

You will also play a key role in supporting our Primary Care Networks to deliver PCN DES contractual requirements and maximise shared income, while contributing to wider system collaboration across Lincolnshire.

This role offers a genuine opportunity to have impact. You will work in a federation that is trusted, influential and ambitious, with the freedom to innovate and the support to deliver.

If you are passionate about service design, collaboration and making a difference in primary care, we would love to hear from you.

Main duties of the job

The following details common, key activities that the Project Manager will complete within the responsibilities of their role. This is not intended to be an exhaustive list but is intended to help support and guide work.

Service Design

Turn new service proposals into design solutions by engaging with operational and clinical stakeholders to identify practical solutions to design and deliver new services.

• Co-design, workshops and engagement, leading innovation
• Analysis of population, activity, and cost data
• Patient journey construction
• Clinical Compliance
• Supplier development

Business Case Development

Using design solutions for new services to develop commercial business cases that demonstrate value for money for the Clinical Commissioner and sustainable income for K2 Healthcare. Including: Options and recommendations

• Cost Benefits analysis
• Finance models
• Processes and Compliance
• Risks analysis

Project Management

Development of clear and comprehensive implementation and change plans. End-to-end project delivery including:

• Project Initiation
• Planning and control
• Communications
• Quality assurance Risks,Issues, Decisions, and reports
• Lessons

Primary Care Network Directed Enhanced Service

Supporting practices to deliver the PCN contractual requirements and to meet PCN DES achievement targets to maximise shared income

Some operational management may be required on an interim basis and as part of transition to business as normal.

About us

K2 Healthcare is a forward-thinking GP federation comprising 16 member GP Practices across two Primary Care Network, serving a population of 135,000 people. K2 works together to share resources and expertise that enable practices to provide new services and business systems to provide the best possible care for our population, ensure sustainability, growth and value for GP practices and system partners. We work collaboratively across the Integrated Care System, including the Primary Care Network Alliance, Secondary Care, Community Health, Mental Health, Social Care as well as Local Authorities, and the Community and Voluntary Sector. How we do it is as important as what we do and relationships with our partners is at the core of everything we do.

Job description

Job responsibilities

Skills / Knowledge / Experience

• Service Design and operational modelling experience.
• Analytical skills, dealing with highly complex information from multiple sources, which requires analysis, interpretation and will be used to inform service design.
• Development of business cases and service proposals.
• Financial and resource modelling and project budget control.
• Extensive, adaptable Project Management skills and experience.
• Excellent communication skills and change management experience.
• Ability to deal with confidential and sensitive issues when consulting with team members and other professionals.
• Line management and development of staff and teams.
• Capable of working with minimal supervision.
• The ability to travel independently as required.
• Excellent IT skills.

Values, Behaviours

• A credible leader by example who is persuasive in introducing new concepts.
• Approachable, friendly, professional, and passionate about service design and project management.
• Encourages and motivates people to work differently, challenge current practice, allowing positive risk taking and innovation to thrive.
• Can make decisions that ensure the impact on different people is considered.
• Acts collaboratively with authenticity, honesty, and integrity to build strong collaborative relationships and connectivity across local communities.
• Is resilient, and relentless to deliver especially in difficult circumstances.

Grantham PCN

Colsterworth Surgery

The Glenside Country Practice

The Harrowby Lane Surgery

Long Bennington Medical Practice

Market Cross Surgery

St Johns Medical Centre

St Peters Hill Surgery

Swingbridge Surgery

Vine House Surgery

The Welby Practice

Sleaford PCN

Billinghay Medical Practice

Caythorpe and Ancaster Medical Practice

Millview Medical Centre

Ruskington Surgery

Sleaford Medical Group

New Springwells Medical Practice

K2 Healthcare promotes the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010.

Generic Responsibilities

All staff at K2 Healthcare have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This federation is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This Federation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met, and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice.

This Federation continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the Federation training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Recognition of the multi-disciplinary nature of the Project Manager positions is paramount to the delivery of sustainable services meeting the needs and agendas of the federation, its member practices, the ICS, local trusts, and outside organisations.

Service Delivery

Staff at K2 Healthcare Ltd must adhere to the information contained with policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure.

Professional Conduct

At K2 Healthcare Ltd, staff are required to dress appropriately for their role. Any staff provided with a uniform are responsible for its professional appearance.

Job description
Job responsibilities

Skills / Knowledge / Experience

• Service Design and operational modelling experience.
• Analytical skills, dealing with highly complex information from multiple sources, which requires analysis, interpretation and will be used to inform service design.
• Development of business cases and service proposals.
• Financial and resource modelling and project budget control.
• Extensive, adaptable Project Management skills and experience.
• Excellent communication skills and change management experience.
• Ability to deal with confidential and sensitive issues when consulting with team members and other professionals.
• Line management and development of staff and teams.
• Capable of working with minimal supervision.
• The ability to travel independently as required.
• Excellent IT skills.

Values, Behaviours

• A credible leader by example who is persuasive in introducing new concepts.
• Approachable, friendly, professional, and passionate about service design and project management.
• Encourages and motivates people to work differently, challenge current practice, allowing positive risk taking and innovation to thrive.
• Can make decisions that ensure the impact on different people is considered.
• Acts collaboratively with authenticity, honesty, and integrity to build strong collaborative relationships and connectivity across local communities.
• Is resilient, and relentless to deliver especially in difficult circumstances.

Grantham PCN

Colsterworth Surgery

The Glenside Country Practice

The Harrowby Lane Surgery

Long Bennington Medical Practice

Market Cross Surgery

St Johns Medical Centre

St Peters Hill Surgery

Swingbridge Surgery

Vine House Surgery

The Welby Practice

Sleaford PCN

Billinghay Medical Practice

Caythorpe and Ancaster Medical Practice

Millview Medical Centre

Ruskington Surgery

Sleaford Medical Group

New Springwells Medical Practice

K2 Healthcare promotes the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010.

Generic Responsibilities

All staff at K2 Healthcare have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This federation is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This Federation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met, and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice.

This Federation continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the Federation training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Recognition of the multi-disciplinary nature of the Project Manager positions is paramount to the delivery of sustainable services meeting the needs and agendas of the federation, its member practices, the ICS, local trusts, and outside organisations.

Service Delivery

Staff at K2 Healthcare Ltd must adhere to the information contained with policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure.

Professional Conduct

At K2 Healthcare Ltd, staff are required to dress appropriately for their role. Any staff provided with a uniform are responsible for its professional appearance.

Person Specification

Skills

Essential

• Strategic thinker and negotiator.
• Excellent communication skills (written, oral and presenting).
• Strong IT skills (generic).
• Excellent leadership skill.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Effective time management (Planning & Organising).
• Ability to network and build relationships.
• Proven problem solving & analytical skills.
• Ability to develop, implement and embed policy and procedure.
• Ability to motivate and train staff.

Personal Qualities

Essential

• Polite, confident, and resilient.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Forward thinker with a solution focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic in complex situations.
• Ability to work under pressure.
• Ability to drive and deliver change effectively.
• Ability to motivate teams, enhance morale and maintain a positive working environment.

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Always maintains confidentiality.
• Full UK driving licence.

Qualifications

Essential

• Educated to degree level in healthcare or business or evidence of equivalent level of knowledge and experience working at a senior level.
• Good standard of education with excellent literacy and numeracy skills.
• Leadership and / or Management Qualification or ability to demonstrate successful track record of leading and managing successful high performing teams and services.

Experience

Essential

• Experience of successfully developing and implementing projects.
• Experience designing new services, processes.
• Experience of chairing meetings, workshops.
• Experience of writing Business Cases.
• Experience of workforce planning, forecasting and development.
• Experience working with multidisciplinary teams.

Desirable

• Experience of financial planning.
• Experience of working in general practice.

Person Specification
Skills

Essential

• Strategic thinker and negotiator.
• Excellent communication skills (written, oral and presenting).
• Strong IT skills (generic).
• Excellent leadership skill.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Effective time management (Planning & Organising).
• Ability to network and build relationships.
• Proven problem solving & analytical skills.
• Ability to develop, implement and embed policy and procedure.
• Ability to motivate and train staff.

Personal Qualities

Essential

• Polite, confident, and resilient.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Forward thinker with a solution focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic in complex situations.
• Ability to work under pressure.
• Ability to drive and deliver change effectively.
• Ability to motivate teams, enhance morale and maintain a positive working environment.

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Always maintains confidentiality.
• Full UK driving licence.

Qualifications

Essential

• Educated to degree level in healthcare or business or evidence of equivalent level of knowledge and experience working at a senior level.
• Good standard of education with excellent literacy and numeracy skills.
• Leadership and / or Management Qualification or ability to demonstrate successful track record of leading and managing successful high performing teams and services.

Experience

Essential

• Experience of successfully developing and implementing projects.
• Experience designing new services, processes.
• Experience of chairing meetings, workshops.
• Experience of writing Business Cases.
• Experience of workforce planning, forecasting and development.
• Experience working with multidisciplinary teams.

Desirable

• Experience of financial planning.
• Experience of working in general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

K2 Healthcare Ltd
Address

47 Boston Road

Sleaford

Lincolnshire

NG34 7HD

Employer's website