Job Description

Job Description: Onsite Delivery Partner - Yorkshire Water Account
Location: Leeds / Bradford / Surrounding Areas

Company: Hexaware Technologies

Role Type: Full-Time, Onsite Client Engagement
Position Overview
Hexaware Technologies is seeking an experienced Onsite Delivery Partner to lead and oversee our strategic engagement with Yorkshire Water. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi-tower, strategic account.

The ideal candidate brings deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise-level program governance. Strong communication, leadership presence, and high client empathy are essential.
Key Responsibilities Client & Stakeholder Management

• Serve as the primary onsite Hexaware representative for the Yorkshire Water account.
• Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
• Facilitate proactive communication, expectation setting, and issue/risk resolution.
• Represent Hexaware in steering committee discussions, governance forums, and executive briefings.

Delivery Leadership

• Lead end-to-end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
• Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
• Ensure high-quality delivery across development, modernization, cloud, data, and digital portfolios.
• Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.

AMS / Support Engagement Management

• Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
• Drive continuous improvement, automation, and efficiency within support and operations.
• Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

Account Governance & Financial Management

• Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
• Monitor financial performance, staffing, margin optimization, and operational KPIs.
• Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
• Identify upsell/cross-sell opportunities and support strategic account growth.

Team Leadership

• Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.
• Promote a culture of transparency, lean execution, and high accountability.

Required Experience & Skills

• 12+ years of IT delivery experience, with at least 5+ years in onsite client-facing roles.
• Strong expertise in Scaled Agile / SAFe delivery models.
• Proven experience leading large digital transformation engagements.
• Hands-on experience governing AMS / support programmes in complex enterprise environments.
• Prior experience managing multi-tower accounts valued at £10M+.
• Excellent stakeholder management, communication, and negotiation skills.
• Ability to work effectively with global, distributed teams.
• Strong understanding of contract management, delivery governance, and financial oversight.
• Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).

Desirable Skills

• Water/Utilities industry experience (advantageous).
• Certifications in SAFe, PMP, ITIL, or similar frameworks.
• Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.