Service Transformation Project Manager - 37 hours

Application Deadline: 30 January 2026

Department: Adults & Community Services

Employment Type: Permanent

Location: Torbay Council

Reporting To: Divisional/Assistant Director

Compensation: GBP 60,854 - GBP 64,865 / year

Description

Job Description & Person Specification >Torbay is a glorious part of the UK. A magnet for tourists sitting on the beautiful Tor Bay and next to the stunning natural landscape of Dartmoor National Park. We benefit from a wonderfully mild climate making this a hugely attractive place to live and work. We are an agile unitary authority, and you'll soon discover this is a place where you can make things happen quickly. We have real momentum, with once in a generation investment taking place across our three towns of Torquay, Paignton and Brixham. We have a shared sense of purpose and ambition and everyone who works here has the same thing in common - to see a healthy, happy and prosperous Torbay.

We are seeking to recruit a Service Transformation Project Manager to join our Transformation and Improvement team, working to shape our Adult Social Care delivery approach for the future.

This role will be working with the statutory DASS role and the Divisional Directors of Adult Social Care, where we have long pioneered a truly integrated approach to the delivery of services with health, and combines it with wider services to our residents with our Community Services team, meaning that this is a role that really makes a difference to lives of our residents.

Whilst you will be able to demonstrate significant knowledge and understanding of the current legislation around Adult Social Care, it's equally important that you share our ambitions for Torbay. You will be key to building strong and meaningful relationships with the community and oversee the provision of good quality statutory community services.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/service-transformation-project-manager/

For an informal chat please contact Emma Crowther on 07585981751 or emma.crowther@torbay.gov.uk.

Interviews are expected to be conducted during the week commencing 9th February 2026.

This role is not eligible for visa sponsorship.

Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.

Skills

Essential:

• Excellent communication and interpersonal skills, with the ability to engage and influence at all levels.
• Ability to analyse complex information and present it clearly in various formats.
• Skilled in project planning, prioritising, and managing competing demands.
• Ability to work independently and make autonomous decisions under pressure.
• Proficient in using IT systems and tools to support transformation.

As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Knowledge

Essential:

• Senior-level experience in service transformation within health or social care.
• Strong understanding of Adult Social Care statutory frameworks and policy.
• Experience of managing complex projects and leading change across multi-disciplinary teams.
• Demonstrated commitment to equality, diversity, and anti-discriminatory practice.
• Significant knowledge and experience of project management.

Experience & Qualifications

Essential:

• Degree level qualification or equivalent.
• Evidence of recent and relevant Continuing Professional Development (CPD). ECDL or equivalent experience.
• PRINCE2 or equivalent project management qualification or demonstrable experience.