Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

WHAT WILL BE YOUR MISSION?

The Client Insights Project Manager will act as a key enabler leveraging in-depth client insights, assist cross-functional teams in developing and orchestrating data-driven client communication and engagement strategies; and support the business in identifying the opportunities for driving growth, and fostering loyalty through comprehensive data analysis and robust reporting as follows:

Client insights & client development

• Analyze clients' data to identify main priorities for UAE business and opportunities of growth.
• Translate complex data findings into clear, actionable insights and compelling narratives for various internal stakeholders, including management and Boutiques' teams
• Support on crafting client activations & journeys, working cross-functionally to drive growth, increase loyalty & foster recruitment.
• Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards.
• Collaborate with the High-End business unit to define dedicated client journeys to ensure recruitment and development of High-End clients.
• Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges.

Dashboards creation & maintaining

• Design and produce dashboards/reports to provide in-depth analysis of clients' behavior, client journey, spending patterns.
• Collaborate with the internal Data Analytics Team to enrich the current dashboards with more insights and diffuse the Client Knowledge among other Teams and Boutiques.
• Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
• Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements.
• Provide comprehensive training and ongoing support to end-users, empowering them to effectively utilize dashboards for informed decision-making and fostering a data-driven culture.

Strategic support & Action Plans

• Leverage in-depth client data analysis to identify strategic opportunities and inform the development of comprehensive client engagement strategies.
• Collaborate cross-functionally with key stakeholders (Marketing, High-End, Retail, etc) to co-create and define actionable strategies and initiatives based on client insights.
• Orchestrate the end-to-end execution of strategic client initiatives, ensuring seamless coordination, resource alignment, and adherence to timelines.
• Monitor the effectiveness of implemented strategies, analyze key performance indicators, and provide recommendations for continuous optimization and adaptation

Managerial scope

Manage a Client Insights Graduate Trainee

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum of 3 to 5 years of professional experience in CRM or Data analytics position, with a degree in Marketing, Business Administration or Data Science
• Proficient in data analysis and reporting.
• Analytical and detail orientated
• Proactive with an ability to prioritize in a fast paced, demanding environment
• Dynamic personality, multitasker, flexible, team-oriented and able to show initiative
• Excellent communication skills and interpersonal skills with the ability to interact/collaborate within a team.
• Ability to navigate in complex international environments
• Experience in manipulating data & providing actionable insights, use of visualization tools (Looker, Power BI, Tableau, etc.).
• Fluent preferably in multiple languages with spoken and written English mandatory. Arabic & French are a plus.

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