About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably' s Award for Best Global Culture in 2024, 2022 and 2021
• Gold Stevie Award Winner for Great Employers
• We foster an exciting culture of creativity, connection, and commitment.

Read more about our culture: Foundever Stories

Job Summary

We are seeking an AI Certifications Project Manager to lead and execute our global security and regulatory certification programs across a diverse set of products and services. In this role, you will be responsible for planning, delivering, and maintaining key security certifications and audit processes, including PCI-DSS, ISO 27001, ISO 42001, SOC 2, HIPAA, Hitrust, and other customer or industry-required standards.

This role focuses on the operational execution of security compliance programs and works cross-functionally with Engineering, Product, Legal, Privacy, IT, and external auditors.

Primary Job Responsibilities

• Lead the end-to-end delivery of global security certifications (ISO 27001, SOC 2, PCI-DSS, HITRUST, etc.) and internal assessment (Security Whitepapers) for Foundever AI products.
• Build and maintain the certification roadmap across product lines and geographies.
• Review compliance or security reports validating they fulfill the requirements
• Support internal and external audits, ensuring timely delivery of evidence and documentation.
• Collaborate with Security Engineering, Product, IT, and Cloud teams to embed compliance into the SDLC and operational processes.
• Produce regular reporting for leadership and AI risk steering committees. Maintain documentation and controls inventories.
• Support Sales and Customer Success teams with customer security assessments and certification-related responses.
• Collaborate with Legal/Privacy teams on overlapping requirements (e.g., HIPAA, EU AI act, data protection controls).
• Monitor evolving security standards and translate them into internal requirements.

Experience and Qualifications

• 5+ years of experience in security compliance, GRC, or certification program management.
• Proven experience running audits or certification programs (ISO27001, ISO42001, SOC2, PCI-DSS, HIPAA, or similar).
• Strong project management experience leading multi-stakeholder initiatives.
• Experience with cloud environments (AWS, GCP, Azure) and technical security controls.
• Excellent communication skills with the ability to translate compliance needs to engineering and business teams.
• Experience managing evidence repositories, audit tooling, and compliance documentation.
• Strong interest in working for AI products and related certifications (ISO 42001...)

Preferred Qualifications

• CISM, CISSP, CISA, or PMP certification.
• Experience in a global enterprise multi-product tech environment.
• Knowledge of privacy regulations (GDPR, HIPAA, etc.) and how they intersect with security.

The Environment

• A high-impact role shaping the global certification strategy across multiple products.
• Cross-functional collaboration with engineering, product management, security, IT, legal, and privacy teams.
• Opportunity to influence internal compliance processes and scale them globally.
• A global work environment with strong growth and learning potential.
• Competitive compensation. Attractive salary and benefits package.

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