Job Summary:

Company: Live Nation Festivals

Department: UK & Ireland Festivals

Location: Farringdon, London and onsite during festival season

Reports to: VP Live Nation Festivals Finance

Working Hours: Full time

Job Type: Permanent

Role Description

Are you ready to play a pivotal role in delivering some of the UK's most iconic music festivals and events? As our Cashless Solutions Manager, you will be at the heart of ensuring our festivals and outside events run smoothly and efficiently by delivering a best-in-class cashless experience for all on-site purchases, payments and our integrated loyalty scheme.

As Cashless Solution Project Manager the role will work across all Live Nation UK and Ireland festivals and outside events, in which the Live Nation Cashless system is deployed, currently circa 20+ events, reporting to the VP Festivals Finance. The role covers all aspects of planning and managing each project including, but not limited to; Pre event planning, on site deployment and supervision, involvement in the reconciliation and settlement process, analysis and reporting.

The role also proactively works with Live Nation departments such as Sponsorship, Customer Experience, F&B, VIP, Production, Operations, Sustainability and Internal Audit along with our partner providers that provide and support the systems.

What it's like to work in the Team

The Cashless Solutions Project Manager will be an integral member of the team to ensure seamless delivery of our cashless and payments/loyalty experience across our events to support best in class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans.

The visitors to festivals are more than customers, they're our Fans. They are at the heart of everything we do. Our mission is to 'put fans first and deliver world class experiences.'

To do this we strive to always embody our Fan First Values:

• We care: we genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.
• We make it relevant: we deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.
• We communicate: we embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.
• We take ownership: we take ownership, responsibility, and accountability to get the job done. We do what we say we're going to do and work together to solve challenges and exploit opportunities.
• We add value: we focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we're always adding value.
• We do what's right: we drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

Essential

• Proven project management experience
• Strong Excel skills
• Experience with EPOS and payment systems and solutions
• Excellent communication skills
• Strong attention to detail, administration, time management, planning and presentation skills
• Strong understanding of financial and commercial principles
• Able to manage pressure and conflicting deadlines and multitask
• Flexibility to meet the needs of the business

Desirable

• Experience within an accounting function
• Experience of working in live events and/or festivals/outside events
• Experience In managing third party suppliers and contractors

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Strong work ethic with a can-do attitude
• Forward thinking with a positive attitude towards change
• Ability to multi-task and work in a challenging fast paced environment
• Self-starter and problem solver
• Deadline focused
• Works well in a team environment and always willing to help others
• Flexible in working hours to facilitate working/attending the festivals. Events occur most weekends June to August, we plan and encourage taking any abnormal working time during this period back during the quieter / planning months.

What the role includes

Pre event;

• Management of the Cashless programme budget including reviewing and agreeing quotes, budgets and staff planning.
• Review and updating of procedures, including timelines, covering reconciliation and settlement process to then be agreed with all finance teams
• Regular communication with stakeholders to ensure all parties are working to the same scope and deadlines on providing the relevant information for the projects
• Regular updates with system provider to ensure agreed development work and planning for events are on track
• Coordinate weekly meetings per event and manage the central event tracker with key dates and parties (production, site maps, POS, Connectivity, Power and Third Parties)
• Manage the site requirements for each project
• Organise site visits when needed
• Oversea the management of trader details (bank details etc.)
• Involvement in event production meetings to keep aware of changes that impact the Cashless programme
• Assist with the management, development and implementation of our customer loyalty programme.
• Exploring options for customer and efficiency improvements as the system evolves

During events;

• Oversee on-site meetings with key stakeholders and be "Live Nation key contact"
• Monitoring and ensuring that all aspects of the system deployment are running to plan to meet the opening timelines
• Keeping senior management updated with progress and any potential risks
• Monitoring EPOS, Loyalty and payment portals during the event
• Updating Senior Management on any risks to the project
• Oversee Revenue Protection and trader auditing
• Reporting of sales, loyalty programme and KPI's to Management
• Support event reconciliation process
• On hand to assist with and challenges that arise

Post event;

• Manage the trader settlement process and payments to agreed terms
• Review and approval project costs and invoices and report on spends vs budget
• Assist finance teams to fully reconcile control accounts
• Post event analysis of data and costs
• Analysis as requested for payments and loyalty systems
• Analysis and feedback on current year to propose changes for following season
• Oversee and manage chargebacks
• Managing one full time direct report and additional support during the festival season as required

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Monday 26th January. We reserve the right to close applications at any time.

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