The Vacancy

This is brilliant opportunity for a Project Manager to join FSCS on a 1-year fixed term contract.

The Technical Project Manager is accountable for leading, managing, and delivering complex, high-impact change initiatives across the Customer function, with a strong emphasis on technology-enabled transformation in a highly regulated environment. This includes tactical, strategic, and transformational programmes aligned to FSCS's strategic plan. The role requires strong project management expertise to manage initiatives from inception through to closure, including lessons learned and continuous improvement.

Operating within FSCS governance frameworks and best-practice methodologies, the Project Manager will drive outcomes across digital claims journeys, case-management, data and analytics, secure integrations, and customer communications-ensuring projects are delivered on time, within scope and budget with traceable governance and measurable benefits for customers. Technology is central to improving the customer experience and strengthening resilience in this context. The Project Manager adopts a proactive, hands-on approach-supporting delivery teams, removing blockers, and coordinating internal and external partners-to achieve tangible customer and business value while upholding audit-ready standards, security, and operational resilience.

Key Priorities

Primary Responsibilities will include;

• Be accountable for delivery in accordance with the FSCS governance, standards and controls.
• Own the full project lifecycle (initiation, planning, delivery, transition) with baselined scope, timeline, budget, benefits and quality gates.
• Run hybrid governance (Agile ceremonies with stage-gate controls); maintain core artefacts (charter, detailed plans, RACI, RAID, change requests, status reports). Drive performance excellence by delivering high-impact projects that maximise value, accelerate strategic outcomes, and set the benchmark for organisational success.
• Be responsible for leadership and stakeholder management in order to shape and deliver projects, cutting through ambiguity clearly being able to produce key actions and results to deadline.
• Lead scoping, prioritisation and initiation of roadmap-linked projects, collaborating with stakeholders across current initiatives and BAU; engage senior stakeholders (including C-suite), lead SteerCos, and provide clear, data-driven status and decision support. Provide oversight and direction to contractor resources, ensuring alignment and successful delivery of roadmap initiatives as part of the overall portfolio.
• Providing support for the wider team, through mentoring and coaching to build capability, foster collaboration, and drive high performance
• Measure, analyse and report on metrics such as time, cost, budget ownership, and benefit realisation, producing reports as per programme and status update cadence.
• Provide oversight and direction to contractor resources to ensure alignment and successful delivery of roadmap initiatives as part of the overall portfolio; mentor and coach the wider team to build capability and drive high performance
• Proactively identify risks, issues and decisions, anticipate challenges, and implement mitigation strategies to safeguard delivery; capture, analyse and circulate lessons learned and governance checks for continuous improvement. Capture, analyse and circulate data such as lessons learned, improvements and governance checks.
• Enable trusted data flows for regulatory reporting and insight (e.g., Single Customer View enhancements and claim analytics), working closely with Data teams on lineage, governance and quality.
• Coordinate internal teams (engineering, product, data, cyber, operations) and external partners/suppliers to deliver integrated outcomes; manage dependencies across APIs, case-management/CRM, workflow and identit

About You

We have identified the following skills, knowledge, and experience as essential for success in this role however we understand that everyone's learning journey is different and there is no one size fits all. If you feel you have many of the below strengths but don't tick all the boxes, we'd still love to hear from you.

• Demonstrable experience in delivering projects from inception to closure using recognised project delivery methodology.
• Strong technical fluency across software delivery, integrations, data platforms, testing and DevOps concepts; able to challenge and support engineering decisions and non-functional requirements (availability, performance, security)
• Experience in claims, case-management or customer-service platforms; CRM/queueing/workflow exposure and secure integrations
• Data lineage/governance exposure supporting regulatory reporting and customer insight
• Proven Technical Project Management delivery in regulated/public-interest financial services environments, with audit-ready governance, reporting, and vendor oversight
• Experience of planning and schedule management using MSP, including milestone planning, dependencies, CPA, baselining and change control.
• Experience of working with multiple external stakeholders to empower clear and informed decision making.
• A working knowledge of governance, standards, and controls within project management.
• Experience of risk management with the ability to identify and mitigate risks and communicating these to all project stakeholders, internal and external alike.
• Excellent communication skills with the ability to influence and challenge at senior stakeholder level.
• Advanced knowledge of Change & Project Management Principles.
• Prince2 or equivalent qualification; additional certifications (PMP, Scrum Master, Agile PM) advantageous

Working at the FSCS

At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers.

We have invested greatly in a flexible people offering that we're proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing. Key benefits include:

• Employer pension contributions from 9% - 15% dependant on your contributions and length of service
• Life assurance, income and critical illness protection
• Private medical and dental insurance
• EAP and Virtual GP
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay
• Additional discounts and options to earn rewards to spend at your choice of retailer

About Us

For over 20 years, FSCS has been the UK's financial safety net, protecting customers when authorised financial firms fail and helping them get back on track.

We are an independent, non-profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

Through the 2008 banking crisis to the COVID-19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support financial stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we've built a culture of empathy, resilience, and continuous improvement - always striving to do better and move faster in a complex financial landscape.

Join us and make a real difference.

About Us

For over 20 years, FSCS has been the UK's financial safety net, protecting customers when authorised financial firms fail and helping them get back on track.

We are an independent, non-profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

Through the 2008 banking crisis to the COVID-19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support financial stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we've built a culture of empathy, resilience, and continuous improvement - always striving to do better and move faster in a complex financial landscape.

Join us and make a real difference.

Our Strategy

Prepare

What we are aiming for
We shall respond to large and complex firm failures, whilst maintaining our seven-day pay-out for savers in banks, building societies and credit unions. We will actively contribute to increasingly effective resolution when firms fail.

Why this matters
FSCS needs to contribute to public confidence and financial stability by being ready to respond when called upon across the full range of protected products.

Our approach

• Maintain well-tested contingency plans, backed by necessary capabilities and robust customer information.
• Collaborate with industry to improve the customer information we rely on for payouts.
• Improve our ability to respond quickly to investment and insurance failures.
• Work with industry and regulators to improve resolution arrangements.

Protect

What we are aiming for
FSCS is known and trusted for protection that puts people back on track through outstanding customer experience.

Why this matters
Customer expectations are rising. The service our customers receive must meet their expectations in terms of speed, accessibility and ease of use, in order to maintain consumer trust and confidence.

Our approach

• Exploit digital technology to create the service our customers expect, at lower cost to our levy payers.
• Improve the speed of our service by eliminating time and process inefficiencies, particularly with third parties.
• Exploit our new strategic partnership - by drawing on our partner's expertise, scale and experience.
• Provide continuity of cover for policyholders in failed insurance companies.

Promote

What we are aiming for
We shall raise awareness of FSCS protection across all of the products and services we protect, particularly retirement savings products.

Why this matters
Awareness of, and trust in, FSCS protection maintains confidence in a crisis. Awareness also helps to inform people's choices by increasing their confidence in buying protected services and understanding the risks of unprotected products.

Our approach

• Partner with the industry to raise awareness of FSCS protection across all protected products and services, focusing on retirement savings initially.
• Engage with consumers and provide information to help people understand protection and make informed decisions.
• Encourage customers of failed firms to come directly to FSCS with their claim.
• Work with our stakeholders to provide joined-up and easy to access information about FSCS protection.

Prevent

What we are aiming for
We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.

Why this matters
FSCS compensation costs are rising fast - we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms' finances and are passed on to consumers.

Our approach

• Commit to joint action with the regulators and industry to identify and address the root causes of mis-selling and other conduct issues which drive failure and compensation costs.
• Ensure consumers are alerted more quickly to vulnerabilities and risks as they emerge.
• Work with our partners to improve co-ordination across government, industry and regulators, ensuring insights and intelligence are generated and acted on.
• Feed back lessons learnt as a creditor and from recoveries activity, including working with the insolvency and insurance markets.
• Develop FSCS' own capability to provide actionable intelligence.