Project Manager - CQC and Service Improvement
NEMS Community Benefit Services Ltd
General ManagementJob category
General ManagementJob summary
TheProject Manager CQC & Service Improvement will play a pivotal role insupporting NEMS to deliver highquality,safe, and wellledservices. The post holder will act as the dedicated project management lead forCQC readiness and regulatory compliance, initially for approximately three daysper week, reducing as the programme stabilises.
Alongsidethis, the post holder will provide project management support for wider serviceimprovement initiatives across NEMS, working as part of the BusinessImprovement Team under the direction of the Head of Business Improvement.
Thisrole requires a dynamic, organised, and proactive project manager with strongstakeholder engagement skills, capable of working at pace across multipleservices and professional groups.
Main duties of the job
CQC Project Management (Primary focus approx. 3 days per week initially)
Lead and coordinate NEMS CQC readinessand always ready programme.
Oversee delivery of actions arisingfrom CQC inspections, audits, and external reviews.
Analyse historical CQC reports andexternal audits to identify themes, risks, and required actions.
Develop, maintain, and monitor CQCaction plans, ensuring timely progress and escalation where required.
Manage CQCrelated risk logs and ensure alignmentwith the organisational risk register.
Prepare highquality reports and updates for theExecutive Team, Board, and governance forums.
Coordinate responses to CQC enquiries,concerns, and information requests.
Maintain accurate CQC registrationinformation, including Statement of Purpose updates.
Manage the flow of data and evidence tothe CQC.
Support and coordinate meetings, focusgroups, and site engagement relating to CQC assessment.
About us
NEMS CBS is a highquality, high performing; not-for-profit organisation which delivers integratedurgent care and urgent primary care services to over 1 million patients.Responsive, adaptable and continually evolving, we have a reputation fordelivering locally tailored, safe, effective and cost-efficient services withhigh levels of patient satisfaction.
We are committed toinvesting in our people and have an established programme of learning anddevelopment, successfully developing our own Urgent Care Practitioners andAdvanced Clinical Practitioners.
NEMS currently operates 3main services: (1) Integrated Urgent Care across Nottinghamshire serving apatient population of over 1 million, including home visiting, remoteconsultation and clinical assessment services; (2) Urgent Treatment Centre provisionlocated within the A&E Department at QMC, (3) A 24-hour walk-in urgentprimary care service adjacent to Kings Mill Hospital A&E, Mansfield.
Job description
Job responsibilities
JobSummary
TheProject Manager CQC & Service Improvement will play a pivotal role insupporting NEMS to deliver highquality,safe, and wellledservices. The post holder will act as the dedicated project management lead forCQC readiness and regulatory compliance, initially for approximately three daysper week, reducing as the programme stabilises.
Alongsidethis, the post holder will provide project management support for wider serviceimprovement initiatives across NEMS, working as part of the BusinessImprovement Team under the direction of the Head of Business Improvement.
Thisrole requires a dynamic, organised, and proactive project manager with strongstakeholder engagement skills, capable of working at pace across multipleservices and professional groups.
KeyRelationships
NEMSExecutive Team
Head of Business Improvement
Head of Quality Governance &IG
NEMSLeadership & Management Teams
Operational and Clinical Teams
Estates, Digital & CorporateServices
ICS Partners and Commissioners
CQCrepresentatives
Main Duties of theRole
CQC Project Management (Primary focus approx. 3 days per week initially)
Lead and coordinate NEMS CQC readinessand always ready programme.
Oversee delivery of actions arisingfrom CQC inspections, audits, and external reviews.
Analyse historical CQC reports andexternal audits to identify themes, risks, and required actions.
Develop, maintain, and monitor CQCaction plans, ensuring timely progress and escalation where required.
Manage CQCrelated risk logs and ensure alignmentwith the organisational risk register.
Prepare highquality reports and updates for theExecutive Team, Board, and governance forums.
Coordinate responses to CQC enquiries,concerns, and information requests.
Maintain accurate CQC registrationinformation, including Statement of Purpose updates.
Manage the flow of data and evidence tothe CQC.
Support and coordinate meetings, focusgroups, and site engagement relating to CQC assessment.
Deliver training and briefings to staffinvolved in CQC processes.
Lead and coordinate mock inspectionsacross all NEMS sites, producing action plans and monitoring implementation.
Work closely with clinical,operational, estates, digital, and comms teams to ensure regulatoryrequirements are understood and embedded.
Maintain and update CQC evidencestatements and Quality Improvement documentation.
Wider Service Improvement ProjectManagement
Lead and manage multiple improvementprojects simultaneously, ensuring delivery on time, within scope, and withinbudget.
Support the development,implementation, and evaluation of service changes, digital improvements, andnew clinical pathways.
Work with project leads, clinicians,and senior leaders to define objectives, deliverables, and timelines.
Develop detailed project plansincluding resource allocation, risk management, and stakeholder engagementstrategies.
Produce highlight reports and updatesfor governance groups and senior stakeholders.
Identify benefits, support benefitsrealisation, and ensure alignment with NEMS strategy and NHS priorities.
Foster a culture of continuousimprovement and innovation across project teams.
Present project updates at internal andexternal meetings as required.
Job description
Job responsibilities
JobSummary
TheProject Manager CQC & Service Improvement will play a pivotal role insupporting NEMS to deliver highquality,safe, and wellledservices. The post holder will act as the dedicated project management lead forCQC readiness and regulatory compliance, initially for approximately three daysper week, reducing as the programme stabilises.
Alongsidethis, the post holder will provide project management support for wider serviceimprovement initiatives across NEMS, working as part of the BusinessImprovement Team under the direction of the Head of Business Improvement.
Thisrole requires a dynamic, organised, and proactive project manager with strongstakeholder engagement skills, capable of working at pace across multipleservices and professional groups.
KeyRelationships
NEMSExecutive Team
Head of Business Improvement
Head of Quality Governance &IG
NEMSLeadership & Management Teams
Operational and Clinical Teams
Estates, Digital & CorporateServices
ICS Partners and Commissioners
CQCrepresentatives
Main Duties of theRole
CQC Project Management (Primary focus approx. 3 days per week initially)
Lead and coordinate NEMS CQC readinessand always ready programme.
Oversee delivery of actions arisingfrom CQC inspections, audits, and external reviews.
Analyse historical CQC reports andexternal audits to identify themes, risks, and required actions.
Develop, maintain, and monitor CQCaction plans, ensuring timely progress and escalation where required.
Manage CQCrelated risk logs and ensure alignmentwith the organisational risk register.
Prepare highquality reports and updates for theExecutive Team, Board, and governance forums.
Coordinate responses to CQC enquiries,concerns, and information requests.
Maintain accurate CQC registrationinformation, including Statement of Purpose updates.
Manage the flow of data and evidence tothe CQC.
Support and coordinate meetings, focusgroups, and site engagement relating to CQC assessment.
Deliver training and briefings to staffinvolved in CQC processes.
Lead and coordinate mock inspectionsacross all NEMS sites, producing action plans and monitoring implementation.
Work closely with clinical,operational, estates, digital, and comms teams to ensure regulatoryrequirements are understood and embedded.
Maintain and update CQC evidencestatements and Quality Improvement documentation.
Wider Service Improvement ProjectManagement
Lead and manage multiple improvementprojects simultaneously, ensuring delivery on time, within scope, and withinbudget.
Support the development,implementation, and evaluation of service changes, digital improvements, andnew clinical pathways.
Work with project leads, clinicians,and senior leaders to define objectives, deliverables, and timelines.
Develop detailed project plansincluding resource allocation, risk management, and stakeholder engagementstrategies.
Produce highlight reports and updatesfor governance groups and senior stakeholders.
Identify benefits, support benefitsrealisation, and ensure alignment with NEMS strategy and NHS priorities.
Foster a culture of continuousimprovement and innovation across project teams.
Present project updates at internal andexternal meetings as required.
Person Specification
Experience
Essential
Essential
Person Specification
Experience
Essential
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NEMS Community Benefit Services Ltd
Address
Forward House
Station Street
Nottingham
NG2 3AJ
Employer's website
TheProject Manager CQC & Service Improvement will play a pivotal role insupporting NEMS to deliver highquality,safe, and wellledservices. The post holder will act as the dedicated project management lead forCQC readiness and regulatory compliance, initially for approximately three daysper week, reducing as the programme stabilises.
Alongsidethis, the post holder will provide project management support for wider serviceimprovement initiatives across NEMS, working as part of the BusinessImprovement Team under the direction of the Head of Business Improvement.
Thisrole requires a dynamic, organised, and proactive project manager with strongstakeholder engagement skills, capable of working at pace across multipleservices and professional groups.
Main duties of the job
CQC Project Management (Primary focus approx. 3 days per week initially)
Lead and coordinate NEMS CQC readinessand always ready programme.
Oversee delivery of actions arisingfrom CQC inspections, audits, and external reviews.
Analyse historical CQC reports andexternal audits to identify themes, risks, and required actions.
Develop, maintain, and monitor CQCaction plans, ensuring timely progress and escalation where required.
Manage CQCrelated risk logs and ensure alignmentwith the organisational risk register.
Prepare highquality reports and updates for theExecutive Team, Board, and governance forums.
Coordinate responses to CQC enquiries,concerns, and information requests.
Maintain accurate CQC registrationinformation, including Statement of Purpose updates.
Manage the flow of data and evidence tothe CQC.
Support and coordinate meetings, focusgroups, and site engagement relating to CQC assessment.
About us
NEMS CBS is a highquality, high performing; not-for-profit organisation which delivers integratedurgent care and urgent primary care services to over 1 million patients.Responsive, adaptable and continually evolving, we have a reputation fordelivering locally tailored, safe, effective and cost-efficient services withhigh levels of patient satisfaction.
We are committed toinvesting in our people and have an established programme of learning anddevelopment, successfully developing our own Urgent Care Practitioners andAdvanced Clinical Practitioners.
NEMS currently operates 3main services: (1) Integrated Urgent Care across Nottinghamshire serving apatient population of over 1 million, including home visiting, remoteconsultation and clinical assessment services; (2) Urgent Treatment Centre provisionlocated within the A&E Department at QMC, (3) A 24-hour walk-in urgentprimary care service adjacent to Kings Mill Hospital A&E, Mansfield.
Job description
Job responsibilities
JobSummary
TheProject Manager CQC & Service Improvement will play a pivotal role insupporting NEMS to deliver highquality,safe, and wellledservices. The post holder will act as the dedicated project management lead forCQC readiness and regulatory compliance, initially for approximately three daysper week, reducing as the programme stabilises.
Alongsidethis, the post holder will provide project management support for wider serviceimprovement initiatives across NEMS, working as part of the BusinessImprovement Team under the direction of the Head of Business Improvement.
Thisrole requires a dynamic, organised, and proactive project manager with strongstakeholder engagement skills, capable of working at pace across multipleservices and professional groups.
KeyRelationships
NEMSExecutive Team
Head of Business Improvement
Head of Quality Governance &IG
NEMSLeadership & Management Teams
Operational and Clinical Teams
Estates, Digital & CorporateServices
ICS Partners and Commissioners
CQCrepresentatives
Main Duties of theRole
CQC Project Management (Primary focus approx. 3 days per week initially)
Lead and coordinate NEMS CQC readinessand always ready programme.
Oversee delivery of actions arisingfrom CQC inspections, audits, and external reviews.
Analyse historical CQC reports andexternal audits to identify themes, risks, and required actions.
Develop, maintain, and monitor CQCaction plans, ensuring timely progress and escalation where required.
Manage CQCrelated risk logs and ensure alignmentwith the organisational risk register.
Prepare highquality reports and updates for theExecutive Team, Board, and governance forums.
Coordinate responses to CQC enquiries,concerns, and information requests.
Maintain accurate CQC registrationinformation, including Statement of Purpose updates.
Manage the flow of data and evidence tothe CQC.
Support and coordinate meetings, focusgroups, and site engagement relating to CQC assessment.
Deliver training and briefings to staffinvolved in CQC processes.
Lead and coordinate mock inspectionsacross all NEMS sites, producing action plans and monitoring implementation.
Work closely with clinical,operational, estates, digital, and comms teams to ensure regulatoryrequirements are understood and embedded.
Maintain and update CQC evidencestatements and Quality Improvement documentation.
Wider Service Improvement ProjectManagement
Lead and manage multiple improvementprojects simultaneously, ensuring delivery on time, within scope, and withinbudget.
Support the development,implementation, and evaluation of service changes, digital improvements, andnew clinical pathways.
Work with project leads, clinicians,and senior leaders to define objectives, deliverables, and timelines.
Develop detailed project plansincluding resource allocation, risk management, and stakeholder engagementstrategies.
Produce highlight reports and updatesfor governance groups and senior stakeholders.
Identify benefits, support benefitsrealisation, and ensure alignment with NEMS strategy and NHS priorities.
Foster a culture of continuousimprovement and innovation across project teams.
Present project updates at internal andexternal meetings as required.
Job description
Job responsibilities
JobSummary
TheProject Manager CQC & Service Improvement will play a pivotal role insupporting NEMS to deliver highquality,safe, and wellledservices. The post holder will act as the dedicated project management lead forCQC readiness and regulatory compliance, initially for approximately three daysper week, reducing as the programme stabilises.
Alongsidethis, the post holder will provide project management support for wider serviceimprovement initiatives across NEMS, working as part of the BusinessImprovement Team under the direction of the Head of Business Improvement.
Thisrole requires a dynamic, organised, and proactive project manager with strongstakeholder engagement skills, capable of working at pace across multipleservices and professional groups.
KeyRelationships
NEMSExecutive Team
Head of Business Improvement
Head of Quality Governance &IG
NEMSLeadership & Management Teams
Operational and Clinical Teams
Estates, Digital & CorporateServices
ICS Partners and Commissioners
CQCrepresentatives
Main Duties of theRole
CQC Project Management (Primary focus approx. 3 days per week initially)
Lead and coordinate NEMS CQC readinessand always ready programme.
Oversee delivery of actions arisingfrom CQC inspections, audits, and external reviews.
Analyse historical CQC reports andexternal audits to identify themes, risks, and required actions.
Develop, maintain, and monitor CQCaction plans, ensuring timely progress and escalation where required.
Manage CQCrelated risk logs and ensure alignmentwith the organisational risk register.
Prepare highquality reports and updates for theExecutive Team, Board, and governance forums.
Coordinate responses to CQC enquiries,concerns, and information requests.
Maintain accurate CQC registrationinformation, including Statement of Purpose updates.
Manage the flow of data and evidence tothe CQC.
Support and coordinate meetings, focusgroups, and site engagement relating to CQC assessment.
Deliver training and briefings to staffinvolved in CQC processes.
Lead and coordinate mock inspectionsacross all NEMS sites, producing action plans and monitoring implementation.
Work closely with clinical,operational, estates, digital, and comms teams to ensure regulatoryrequirements are understood and embedded.
Maintain and update CQC evidencestatements and Quality Improvement documentation.
Wider Service Improvement ProjectManagement
Lead and manage multiple improvementprojects simultaneously, ensuring delivery on time, within scope, and withinbudget.
Support the development,implementation, and evaluation of service changes, digital improvements, andnew clinical pathways.
Work with project leads, clinicians,and senior leaders to define objectives, deliverables, and timelines.
Develop detailed project plansincluding resource allocation, risk management, and stakeholder engagementstrategies.
Produce highlight reports and updatesfor governance groups and senior stakeholders.
Identify benefits, support benefitsrealisation, and ensure alignment with NEMS strategy and NHS priorities.
Foster a culture of continuousimprovement and innovation across project teams.
Present project updates at internal andexternal meetings as required.
Person Specification
Experience
Essential
- Previous experience of working within a healthcare setting
- Knowledge of Quality Governance
- Previous experience of leading on projects
- Understanding of local and national policies in relation to regulatory requirements
- Experience of report writing
- Experience managing risk logs, action plans, and governance documentation
- Excellent verbal & written communication
- Organise self and use own initiative.
- Excellent time management skills
- Excellent interpersonal skills and empathetic
- Team player
- Previous experience of CQC delivery plans
- Operating in NHS or social care commissioned services
- Experience in urgent primary care services
- Investigation experience.
- Experience delivering CQC improvement plans or mock inspections
Essential
- Degree Level Education
- Experience of working in a similar project management or service improvement role
- Formal project management qualification (e.g., PRINCE2, Agile, QSIR, APM) Educated to degree level
- Leadership or management qualification
- Governance or CQCspecific training
Person Specification
Experience
Essential
- Previous experience of working within a healthcare setting
- Knowledge of Quality Governance
- Previous experience of leading on projects
- Understanding of local and national policies in relation to regulatory requirements
- Experience of report writing
- Experience managing risk logs, action plans, and governance documentation
- Excellent verbal & written communication
- Organise self and use own initiative.
- Excellent time management skills
- Excellent interpersonal skills and empathetic
- Team player
- Previous experience of CQC delivery plans
- Operating in NHS or social care commissioned services
- Experience in urgent primary care services
- Investigation experience.
- Experience delivering CQC improvement plans or mock inspections
Essential
- Degree Level Education
- Experience of working in a similar project management or service improvement role
- Formal project management qualification (e.g., PRINCE2, Agile, QSIR, APM) Educated to degree level
- Leadership or management qualification
- Governance or CQCspecific training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NEMS Community Benefit Services Ltd
Address
Forward House
Station Street
Nottingham
NG2 3AJ
Employer's website
JOB SUMMARY
Project Manager - CQC and Service Improvement
NEMS Community Benefit Services Ltd
Nottingham
10 days ago
N/A
Full-time
Project Manager - CQC and Service Improvement