Location
Staffordshire

Salary
Competitive

Vacancy Type
Fixed Term/Full Time

Job Profile

Job Description

Job title

Junior Project Manager

Function

Fire

Location

Passive Fire Team: Office based - Stafford

Reports to

Head of Passive

Responsible for

staff

N/A

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have

maintenance costs taken care of.

Role overview

The Junior Project Manager manages all works that come from the . They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.

It is important that the Junior Project Manager plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Junior Project Manager will collaborate regularly with colleagues within the Passive Fire team to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

Key tasks

Call/ Email Handling

• Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective

• Making outbound communication to customers to plan works in with them
• Managing emails in a timely and effective manner
• Liaise with production teams for manufacture of fire doors

Works in Progress Activity

• Reviews, actions and updates the business on the progress of customer works, including:
  • Ensuring all jobs to be planned/allocated are progressed within SLA
  • Update WIP progress daily
  • Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed
  • Ensure that are jobs are planned to be productive in terms of travelling time and time on site

Field Management

• Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively
• Works with Regional leads to plan month ahead and previous performance
• Share KPI reporting to service delivery management and regional leads to shop performance

Criteria

Essential (attributes required for candidate

to be considered)

Desirable (attributes can be trained or

developed)

Knowledge and Skills (what you

know and what you can do)

• Proficient level of computer skills
• Excellent customer service skills
• Good knowledge of the English language, both written and verbal
• Good geographical knowledge

Commercial knowledge/understanding

Experience (what you have done)

• Experience of working in a customer facing role
• Experience planning/scheduling/ administration works in a fast paced environment
• Experience of working in time critical roles and the ability to multi task

Experience working in a Fire/HVAC business

Experience project management / administration in Fire/Heat business

Personal qualities (the way you think and act)

• Excellent communication skills
• Good attention to detail
• Ability to multi task and self-prioritise
• Good time management skills
• Ability to interact with other departments and regions within JLA
• Strong problem solving skills

Qualifications