Air Liquide is a world leader in gases, technologies and services for industry, health and the environment. Our company offers innovative solutions based on continuously improving technologies. We produce air gases such as oxygen, nitrogen, argon and specialty gases, but also other gas solutions such as hydrogen. Our 64,500 employees work for our customers in 78 countries. Dynamic and creative. Innovative and lively.

How will you CONTRIBUTE and GROW?

The VIE's mission is to be an active agent of change, combining project coordination rigour with
hands-on process and technical implementation support for the NCE CSC transformation.
- Automation & Digital Project Support: Support the development, testing, deployment, and adoption of
key digital transformation initiatives, including AI-powered tools and Robotic Process Automation (RPA)
projects, ensuring successful integration into the new CSC processes.
- Process Excellence & Standardization: Actively work with country operational teams and Workgroup
Leads to map "To-Be" processes, draft essential operational documentation (e.g., Standard Operating
Procedures - SOPs, User Guides), and organize/conduct training sessions.
- Workshop Facilitation & Change Management: Prepare and conduct cross-functional workshops with
operational teams to secure process harmonization, gather requirements, and drive change adoption.
- KPI Development & Performance Monitoring: Design and implement robust follow-up indicators for
both the project phase and the run phase.
- Project Governance & Planning: Maintain the central NCE CSC Implementation Plan, focusing on
managing interdependencies and tracking high-impact milestones.
- Reporting & Transparency: Develop and circulate high-quality weekly/monthly project dashboards and
KPI reports for the NCE Cluster Leadership and Steering Committee.

Are you a MATCH?

Master's degree in Business Administration, Project Management,
Engineering, or Finance. A specialization in Business Process
Management or Digital Transformation is a plus.
Hard skils:
: Mastery of Google Slides/PowerPoint for high-impact
communication, Data Analytics (Excel, Google Sheets)
: Process Mapping/Modeling (Visio, Lucidchart...),
Familiarity with Customer Service processes (CSC), Working
experience with project management tools (Smartsheets, ...), Data
Visualization Tool (e.g., Power BI), Basic understanding of AI and
RPA
Soft skill:
must have: Structured Communication: Excellent ability to
synthesize information and communicate clearly and concisely to
diverse stakeholders, Meticulous Organization, Workshop
Facilitation & Leadership: The confidence to lead effective group
sessions.
: Experience in a complex, multi-country, or highly
matrixed organization, Assertiveness with Diplomacy: The
confidence to enforce project standards and deadlines while
maintaining strong relationships, Proactive Problem-Solving: An
anticipatory mindset to identify potential risks and dependencies
early.
Fluent in English is must to have

What makes us special | Our Benefits

The North Central Europe (NCE) Cluster is undergoing a major strategic transformation, focusing on
maximizing efficiency and delivering a seamless customer experience through the reorganization of our
Customer Service Centers (CSC).
The VIE will join the central Project Management Office (PMO) team, which serves as the 'single source
of truth' for this complex, multi-country, high-impact project. The mission will be carried out under the
direct supervision of the Project PMO.
This role offers a unique opportunity to work at the intersection of strategy and execution, with daily
interaction and exposure to NCE Cluster Leadership, Country Management teams (from UK, Nordics,
Germany, etc.), and functional excellence leads (Process, IT, HR).

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.