Job Description

KYC Transition Project Manager

Location: London, UK

Type: Full-time

Department: Customer Operations

Job Summary

We are seeking a Project Manager or Team Lead to oversee KYC transitions and lead delivery teams across geographies. Prior exposure to FCC frameworks and KYC regulations is highly desirable. This role includes planning, execution, stakeholder management, and issue resolution.

Responsibilities

• Drive end-to-end execution of KYC transition projects ensuring regulatory compliance and delivery readiness
• Create and maintain project plans, RAID logs, and status reports
• Manage and lead multi-location teams of KYC analysts and outreach staff
• Coordinate with FCC, compliance, technology, and client teams
• Monitor and proactively manage project risks, issues, and dependencies
• Ensure delivery milestones and SLAs are consistently met
• Drive process improvements and standardization across teams and geographies

Eligibility Requirements

• Experience in project management or transition.
• Strong understanding of Global KYC /AML Requirements and FCC (Financial Crime Compliance) regulations
• Experience managing outreach and screening processes (sanctions, PEP, adverse media)
• Proven leadership and stakeholder management skills
• Experience with Agile or hybrid delivery models
• Excellent communication and problem-solving capabilities

What We Offer

• Competitive salary and performance bonuses
• Flexible working hours
• Career growth opportunities and ongoing training
• Inclusive, supportive company culture

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here