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Service Delivery & Project Manager
COSMOTE GLOBAL SOLUTIONS NV
ParisLocation
Paris
10 days ago
Posted date
10 days ago
N/A
Minimum level
N/A
Contract / Freelance / Self-employedEmployment type
Contract / Freelance / Self-employed
General ManagementJob category
General Management
Fully remoteRemote policy
Fully remote
As a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:

Service Delivery & Performance
  • Ensure services are delivered on time, within scope, and in line with agreed quality standards.
  • Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).
  • Lead continuous improvement initiatives to enhance service performance, efficiency, and quality.

Client & Stakeholder Management
  • Act as the primary point of contact for clients on all service delivery matters.
  • Build strong client relationships, understand business needs, and manage expectations effectively.
  • Facilitate regular service reviews, performance meetings, and improvement discussions.

Onboarding & Transition Management
  • Lead the onboarding of new clients and new service engagements.
  • Coordinate cross-functional teams to ensure smooth transitions from proposal and design to live service delivery.
  • Define onboarding and transition plans, set milestones, track progress, and ensure operational readiness.
  • Engage closely with clients throughout onboarding to ensure alignment, clarity, and satisfaction.

Project Management
  • Lead and deliver IT and technical projects from initiation to closure.
  • Define project scope, plans, schedules, and timelines; monitor progress against milestones.
  • Coordinate cross-functional project teams and communicate effectively with stakeholders.
  • Identify, assess, and manage project risks, issues, dependencies, and changes.
  • Ensure projects are delivered on time, within budget, and to required quality standards.

Team Leadership
  • Lead, coach, and develop the service delivery and project teams.
  • Coordinate and integrate internal support teams to ensure seamless delivery.
  • Allocate work effectively and support team performance and engagement.
  • Promote a culture of accountability, collaboration, and continuous professional development.

Process, Operations & Continuous Improvement
  • Develop, document, and maintain standard operating procedures and service delivery best practices.
  • Manage escalation processes and ensure timely resolution of service or project issues.
  • Work closely with internal functions (e.g., sales, technical, operations) to align delivery with business strategy.
  • Analyze performance data to identify trends, risks, and opportunities for improvement.
  • Produce operational and project reports and provide insights to senior leadership.
  • Support the ongoing refinement of service delivery and project management frameworks.

Requirements
  • Bachelor's degree in Project Management, Information Technology, or a related field.
  • Proven experience in service delivery management and/or IT project management.
  • Proven experience with the above tasks.
  • Experience managing IT or technical services and projects in a client-facing environment.
  • Strong communication, stakeholder management, and relationship-building skills.
  • Excellent planning, organizational, and problem-solving abilities.
  • Experience working with project management and service management tools (e.g., Jira, MS Project).
  • Service Management certification (e.g., ITIL).
  • Project Management certification (e.g., PMP, PRINCE2, Agile/Scrum).
Related tags
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JOB SUMMARY
Service Delivery & Project Manager
COSMOTE GLOBAL SOLUTIONS NV
Paris
10 days ago
N/A
Contract / Freelance / Self-employed
Service Delivery & Project Manager