Job reference 335513
Senior Project Manager
Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time

Hybrid working x3 days in London Farringdon Office

Senior Project Manager - Future ERP (Technology)

Location: Farringdon, London (Hybrid - minimum 3 days per week on-site)

Royal Mail is embarking on one of the most significant technology transformations in its history. Our Future ERP programme will modernise the organisation end-to-end, replacing fragmented legacy systems and enabling a fully integrated Customer-to-Cash (C2C) capability. This is a once-in-a-generation opportunity to shape how Royal Mail operates for decades to come.

We are now looking for an exceptional Senior Project Manager to lead complex, multi-workstream delivery within this flagship programme. If you thrive in high-impact environments, excel at bringing structure to complexity, and can inspire cross-functional teams to deliver meaningful change, we'd love to hear from you.
About the Role

As Senior Project Manager, you will take full ownership of delivering major ERP transformation projects-driving scope, schedule, budget, quality, and business value. You'll work across business, technology, data, and supplier teams to ensure Royal Mail's new SAP-enabled capabilities are delivered with precision, transparency, and strong governance.

This role is central to enabling attribute-based pricing, automated billing, accurate revenue capture, and improved customer experience across our Commercial domain.
What You'll Be Doing
Project Initiation & Mobilisation

• Define and validate project scope, success criteria, and architectural boundaries for SAP/ERP initiatives.
• Build strong relationships with business, technology, and supplier stakeholders.
• Shape investment cases with accurate forecasting of resources, timelines, risks, and benefits.
• Establish programme structures, governance forums, delivery models, and mobilisation plans.

Delivery Leadership

• Lead cross-functional and SI delivery teams to achieve outcomes aligned to SAP best practice and target architecture.
• Maintain a controlled delivery environment with baselined plans, RAID management, dependencies, and quality gates.
• Act as the integrator across business, technical, data, and supplier streams.
• Oversee budgets, forecasting, supplier performance, and support benefit tracking.
• Ensure business readiness, change management, training, and cutover are embedded into delivery.
• Uphold security, privacy, and corporate governance standards.

Transition & Closure

• Manage smooth transition into BAU support teams with clear service readiness criteria.
• Lead structured project closure, including lessons learned, financial closeout, and benefit realisation reviews.

Leadership

• Build and coach high-performing teams, fostering accountability, psychological safety, and continuous improvement.
• Provide line management for Project Managers and act as deputy to the Programme Manager when required.
• Support recruitment and contribute to shaping the wider programme culture.

About You

You'll bring a blend of delivery excellence, leadership capability, and the resilience needed to drive transformation at scale.
Essential Experience & Skills

• Experience delivering complex technology projects, ideally including ERP.
• Proven ability to lead large, multi-year programmes (£10m-£50m+).
• Strong matrix management skills, with experience leading teams of up to 50+ across business and supplier groups.
• Exceptional communication skills, including engagement with senior executives.
• High resilience, drive, and the ability to constructively resolve issues.
• Strong stakeholder management and conflict resolution skills.
• A collaborative, solution-focused mindset with a customer-centric approach.
• Professional certifications such as APMP, PRINCE2, PRINCE2 Agile, or willingness to work towards them.

Personal Attributes

• Inspirational leader with emotional intelligence and a growth mindset.
• Pragmatic, commercially aware, and able to speak the language of business leaders.
• Empathetic but firm-able to set clear expectations and hold teams accountable.
• Motivator with a strong work ethic and adaptability in fast-moving environments.

Why Join Royal Mail?

This is a rare opportunity to influence a national institution at a pivotal moment. You'll be part of a high-profile programme with executive sponsorship, delivering technology and business change that will shape the future of Royal Mail's commercial operations.

If you want to lead meaningful transformation at scale, this is the place to do it.

Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
*Available only to perm employees

Next Steps

Trust is the foundation of Royal Mail . We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: . 23rd February 2026 Please note, this advert may close early if the appropriate number of applications has been reached.

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