Project Manager
Home-based with some UK Travel
Full Time, Permanent
Band 4 / £40,000 - £45,000 (depending on experience)

Here at Serco, we deliver vital services that make a real difference to people and communities. We are now looking for an experienced Project Manager to join our Professional Services (ProServ) team, providing project management capability and assignment oversight across a portfolio of customer-facing projects.

You will take full responsibility for the end-to-end delivery of predominantly medium-sized projects, ensuring they are planned, governed and delivered to agreed quality, cost, time and performance standards. Working within recognised project management methodologies (e.g. PRINCE2, Agile), you will ensure robust governance, effective stakeholder engagement and strong financial control throughout the project lifecycle.

You will also work collaboratively across the ProServ service, supporting Customer, Professional Employment and Skills (CPES) to ensure projects are appropriately resourced and successfully transitioned into service.

As part of this you'll:

• Manage medium-sized projects from initiation through to successful completion.
• Own delivery against agreed scope, quality, cost, time and resource constraints, as defined in approved proposals (PID or equivalent).
• Maintain realistic project plans, monitor progress and initiate corrective action where required.
• Directly manage project teams and third-party suppliers (where applicable).
• Ensure all changes to scope, cost, time or quality are formally agreed with Serco and customer stakeholders and documented appropriately.
• Lead effective stakeholder engagement, including chairing Project Boards and providing clear, accurate and timely communications.
• Ensure project delivery and reporting complies with PMO, corporate and client governance requirements.
• Manage project costs proactively, escalating risks and issues where necessary.
• Lead handover to service activities, including operational impact assessments, transition plans and service-line sign-off to ensure acceptance into service with no disruption.
• Manage project budgets and provide accurate financial reporting in line with the Serco financial cycle.
• Matrix-manage project resources on a project-by-project basis.
• Provide effective leadership to project teams, addressing performance issues and ensuring delivery within agreed tolerances.

What you'll need to do the role:

• Demonstrable experience delivering successful projects using recognised project management methodologies.
• One or more industry-recognised project management qualifications (e.g. PRINCE2, APMP, PMI/APM, Agile) is highly desirable.
• Strong commercial and risk awareness, with the ability to proactively manage exposure.
• Sound knowledge of risk management techniques and their practical application.
• Broad understanding of business change delivery.
• Proven experience managing multiple project or programme workstreams within budget and timescale.
• Experience using project management tools such as MS Project.
• Strong understanding of project governance, controls and assurance.
• Commitment to continuous personal and professional development.
• Strong stakeholder management skills, with the ability to understand and respond to customer needs.
• Proven ability to build and maintain effective working relationships with customers, suppliers and internal teams.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.