About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you!

ABOUT THE ROLE

The Technical Project Manager (TPM) plays a critical role in ensuring the structured, scalable, and successful delivery of technology-driven projects across ICP's portfolio of client and internal initiatives. This role combines strong project management expertise with a solid understanding of technical systems, platforms, and digital operations to lead cross-functional teams through the full project lifecycle.

The TPM brings both strategic insight and executional rigor, ensuring project objectives are delivered on time, within scope, and within budget. With a strong client-facing presence and a collaborative, solution-oriented mindset, the TPM serves as the primary point of coordination between business stakeholders, product owners, developers, solution architects, and third-party vendors.

This role partners closely with cross-functional teams and leadership to implement project management standards, governance models, and measurement frameworks for technical engagements.

The role requires knowledge of project management methodologies (PMBOK, Agile/Scrum), technical literacy across content management and marketing technology ecosystems, and the ability to translate business requirements into executable technical deliverables.

This is a client-facing, billable role (up to 80%) supporting a global portfolio. The Technical PM reports to the Director of Operations, Business Optimization.

HOW YOU WILL MAKE AN IMPACT

Technical Project & Program Management

• Lead cross-functional teams through end-to-end execution of client and internal technology projects.
• Develop and manage project plans, roadmaps, dependencies, risks, budgets, and schedules.
• Serve as the main communication hub between stakeholders, development teams, and vendors.
• Maintain project documentation (technical requirements, architecture briefs, status reports).
• Oversee usage of PM tools (Monday, Jira, Rocketlane, etc.).
• Manage scope, change requests, and budget tracking.
• Monitor KPIs and technical performance metrics to meet SLAs.
• Identify and escalate risks with mitigation strategies.
• Lead retrospectives and lessons learned.
• Support Agile ceremonies and align with frameworks (Scrum, Kanban, SAFe).

Technical Process Enablement

• Collaborate with Engineering, DevOps, and platform teams to improve delivery workflows and deployment practices.
• Document and scale repeatable delivery processes.
• Strengthen reporting and governance standards with delivery and operations leaders.
• Contribute to platform configuration and integration roadmaps.
• Translate complex technical concepts into business-friendly language.

Stakeholder & Client Engagement

• Provide clear, consistent updates on progress, risks, and decisions.
• Act as a trusted advisor and provide strategic guidance.
• Build strong relationships with business and technology stakeholders.
• Work closely with client product owners, IT leads, and solution architects.
• Facilitate collaboration across global and matrixed teams.

WHAT YOU WILL BRING

Required

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• 3+ years managing technical or digital projects.
• 5+ years in a client-facing agency, consultancy, or professional services environment.
• Strong knowledge of PM frameworks (PMBOK, Agile, hybrid).
• Proficiency in Jira, Workfront, Monday, or similar tools.
• Familiarity with CMS, DAM, PIM, eCommerce, or MarTech ecosystems.
• Excellent communication skills for technical and non-technical audiences.
• Knowledge of change management practices.

Preferred

• PMP or equivalent certification.
• Agile certifications (CSM, PMI-ACP, SAFe).
• Experience with API integrations and cloud/SaaS implementations.
• Understanding of web development and digital product workflows.
• Experience mentoring or coaching in project management.
• Background in creative or marketing operations is a plus.