Job Title: Project Manager

Job Location: Brindleyplace Hybrid

Salary: £60,000

Contract type: Fixed Term 6- 12 Months with possible opportunity to move to permanent

Working hours: Full time (37 hours per week)

About the role

The Project Manager will play a pivotal role in helping GSA achieve the successful completion of a strategic technology and customer focused project supporting our key objectives. The post holder will be responsible for end-to-end project delivery including the co-ordination of all workstreams to drive implementation in the most effective and efficient way.

The Project Manager will lead and manage the change from the design stage, through delivery and deployment applying standard project management methodology and process. The project will be managed through to a successful conclusion, collaborating with staff throughout the organisation up to executive levels.

The Project Manager will lead, enthuse, and motivate colleagues across relevant teams involved in the project. This will include using and role modelling behaviours in the GSA Way to embed new technology and ways of working to better serve GSA colleagues and customers.

The project involves the implementation of a new CRM system, specifically focused on the first phase around end to end Complaint Management.

The Project Manager will lead a cross functional team, work alongside stakeholders / specialists, manage and be the lead interface with a technology partner to ensure a smooth change transition within timeline and budget.

The project is to be delivered in a controlled and effective manner. This includes:

• Leading on the definition and establishment, so that a clear and deliverable project is formed
• Managing all dimensions of its delivery, including plan, issues, risks and budget
• Stakeholder management, including liaison with senior stakeholders and engagement with parallel projects
• Leadership of multi-disciplinary project team and ensuring the change is received successfully
• Enabling business benefits to be realised following evidenced business adoption

The key outcomes are:

• Business requirements are reviewed by those business owners who will receive the change
• Business Case is produced and updated as needed.
• Technology partner is selected and procured
• Full benefits (cashable and non-cashable) are collated and tracked
• Governance arrangements and required resources are in place
• A detailed project timeline and plan is established and relevant project and change documentation, e.g. RAID is in place
• Project is delivered within the agreed financial and quality/change parameters
• Business adoption of the change is evidenced through success measures
• Project closure is completed and benefits realised and tracked.

About you

You are educated to degree level with a project management qualification or equivalent experience. You have extensive experience of project management with skills in data and system migration and end to end process improvement. Specific experience in successfully delivering CRM solutions and/or working in a Housing Association would be beneficial.

You have experience of working in stressful environments and can communicate / build relationships with internal and external customers, stakeholders and colleagues at all levels (with varying needs) and involve them appropriately to ensure timely delivery of required outputs.

You are organised, plan carefully and follow through plans with determination, accuracy and focus, balancing multiple tasks simultaneously when needed. You have an ability to prioritise - to evaluate what must be done against what is possible and set work priorities for projects. You can actively manage resources to optimise productivity and communicate with clarity, openness and transparency.

You have selected and managed third party suppliers for the delivery of major components of a data migration and system implementation. You constructively and appropriately challenge the status quo, conducting critical appraisal and effectively communicating outcomes both positive and negative.

You are commercially and financially astute including experience of significant budget management and ability to analyse financial information quickly and effectively including business modelling and financial appraisals.

You plan and manage risks in complex projects, and take swift, appropriate and decisive action to address issues. You operate with autonomy making good quality decisions from information gathered using a variety of sources and provide clarity to operational teams.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage circa 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.