Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.

Job Description

This role holds direct accountability for driving digital standardization and ensuring effective delivery at a global scale (including Web Operations, media campaigns, and social media operations). The person acts as the primary interface between markets and all Digital Operations streams, serving as the main point of contact for both internal stakeholders and clients.

Responsibilities

• Coordinate and orchestrate activities across multiple Digital Ops streams (e.g., SEO, Paid Media, CRM, Digital Assets, WebOps, etc.).
• Ensure alignment on timelines, interdependencies, priorities, and deliverables across teams.
• Oversee end-to-end progress of cross-stream initiatives, ensuring smooth execution and on-time delivery.
• Operate effectively within Global/Regional/Local models, managing diverse stakeholder groups and ensuring alignment across organizational layers.
• Connect strategic objectives with operational execution, ensuring coherence across markets and functions.

Qualifications

• 5+ years in client services or project management, with a proven track record in digital and data-driven marketing projects and/or operations (mostly WEB OPS, CRM)
• Strong pragmatic and hands-on approach, with a delivery-driven mindset.
• Agile program management preferred but not essential.
• Fast learner with the ability to simplify complexity and bring structure to ambiguous environments.
• Excellent written and verbal communication skills in English (C1/C2 or native level) and Italian.

Additional Information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com