Job Requirements

About Quest Global

At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place-to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

SHAPE THE FUTURE WITH US

We offer you a motivating environment with exciting projects and would appreciate to welcome you in our team as a:

Senior Project Manager

Location: Agrate Brianza, Italy

Experience: 10+ Years

Certification: PMP preferred (Not Mandatory)

Industry: Semiconductor / Electronics Manufacturing

Role Overview:

We are seeking a highly experienced Senior PMO Leader to drive structured recovery execution following recent customer quality concerns. This role will act as the central program authority coordinating across five internal cross-functional teams and serving as the primary reporting interface to the end customer.

The ideal candidate brings strong leadership presence, executive communication skills, structured program governance expertise, and a solid background in semiconductor or electronics manufacturing environments.

Key Responsibilities :

• Program Recovery Leadership
• Lead end-to-end recovery program governance following quality escalations.
• Develop and own the integrated recovery roadmap aligned to customer commitments.
• Define clear milestones, accountability matrices, and risk mitigation plans.
• Cross-Functional Coordination
• Drive alignment across 5 internal teams (Quality, Manufacturing, Engineering, Supply Chain, Customer Operations).
• Ensure corrective and preventive actions (CAPA) are tracked and executed.
• Facilitate structured weekly governance reviews and escalation forums.
• Customer Interface & Reporting
• Act as single point of accountability for program progress updates to the end customer.
• Present KPI dashboards, recovery milestones, and risk mitigation status.
• Ensure transparency, data integrity, and timely communication.
• KPI & Performance Management
• Define and monitor program KPIs (Yield improvement, DPPM, On-Time Delivery, Cycle Time, etc.).
• Track recovery progress against baseline metrics.
• Drive continuous improvement initiatives tied to measurable outcomes.
• Executive Communication
• Provide structured status reporting to senior leadership.
• Prepare executive summaries and customer-facing dashboards.
• Escalate risks proactively with mitigation strategies.

Required Qualifications

• Bachelor's or Master's degree in Engineering or related field.
• 10+ years of experience in Program Management / PMO roles within semiconductor or high-tech manufacturing.
• Proven experience managing customer escalations or quality recovery programs.
• Strong stakeholder management across global, matrix organizations.
• Excellent written and verbal communication skills.
• Demonstrated leadership presence and influencing capability.
• Proficiency in KPI tracking tools and reporting frameworks.

Preferred Qualifications

• PMP Certification (PMI) strongly preferred, but not mandatory.
• Experience working with Tier-1 automotive or industrial semiconductor customers.
• Knowledge of semiconductor manufacturing processes (Fab, Assembly, Test).
• Familiarity with quality frameworks (8D, Six Sigma, IATF 16949).

Leadership Attributes

• High ownership mindset
• Strong decision-making capability under pressure
• Structured problem-solving approach
• Executive-level communication clarity
• Ability to drive alignment in complex matrix environments

How we work: culture at Quest Global

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.