Description

Position at NP Digital

TITLE Creative Project Manager
DEPARTMENT Project Management
DIVISION Yodel Mobile
LOCATION Hybrid - London, United Kingdom

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT YODEL MOBILE BY NP DIGITAL

Yodel Mobile is a leading app growth consultancy, specialising in full-funnel app marketing strategies, including app store optimisation (ASO), user acquisition, retention, engagement, product CRO and monetisation. Based in London, England and part of NP Digital, they operate globally to serve clients in the UK, Europe and the Americas including Universal Music, Yodel Delivery, B&Q, Global Player, Simon & Schuster, UKTV and more.

The ambitious and mission-driven team of app experts has over 70 years of collective experience in mobile marketing and is passionate about launching and scaling apps in the global market. Yodel Mobile has seen significant business growth, achieving momentous recognition in the industry for our progressive approach to app growth. Recent accolades include being named App Marketing Agency of the Year 2024 and being listed by the Sunday Times as one of the Best Places to Work in 2025.

ABOUT THE OPPORTUNITY

This is a newly created role to support our growing Creative team.

We are looking for a highly organised, commercially aware and exceptionally personable Creative Project Manager to join Yodel Mobile at a pivotal stage of growth.

You will own the end-to-end execution of creative production, ensuring work is delivered on time, on brand, on budget and at a consistently high standard. You will be the operational backbone of the Creative team, bringing clarity, structure and momentum across multiple projects, stakeholders and deadlines.

You are someone who thrives on detail, loves efficiency, and takes pride in making complex workflows feel seamless.

You will undergo a structured project management training programme and be expected to operate independently within six months. This role offers significant scope to grow alongside Creative and Operations as the business scales.

To be considered, candidates must currently reside and be eligible to work in the United Kingdom and be able to work from the office in London a minimum of 3 days per week.

ABOUT THE RESPONSIBILITIES

Project Planning & Delivery

• Own the end-to-end delivery of creative projects across multiple clients
• Build clear, structured project plans with defined timelines, milestones, dependencies and accountability
• Manage designer capacity and freelancer resourcing to ensure optimal workload distribution
• Proactively identify delivery risks and resolve bottlenecks before they impact timelines
• Ensure projects move efficiently through briefing, production, feedback and sign-off stages
• Act as the driver of momentum, keeping teams focused and accountable
• What success looks like: Projects delivered on time, within time allocation and clear visibility across workloads

Quality & Standards

• Maintain high standards across all creative outputs, ensuring work is on-brief and client-ready
• Oversee quality control processes before work reaches clients
• Build and nurture a trusted freelancer network to flex resource when needed
• Ensure creative output aligns with brand, strategy and performance objectives
• What success looks like: Fewer reworks, strong client confidence, consistent creative quality

Team & Stakeholder Collaboration

• Act as the central point of communication for the Creative Department
• Lead creative internal meetings and ensure clear next steps are documented
• Communicate confidently with clients on timelines, deliverables and expectations
• Surface issues early and propose solutions
• What success looks like: Aligned and happy teams, informed stakeholders, Client renewals

Process, Documentation & Operational Excellence

• Write and continuously improve creative workflow documentation
• Ensure project timelines, time tracking and internal systems are accurate and up to date
• Implement and optimise collaboration tools to improve efficiency
• Maintain clean, organised documentation across systems (Asana, SharePoint, etc.)
• Support acquisition integration to ensure creative processes scale effectively
• What success looks like: Streamlined processes, reduced friction, scalable systems

Financial & Resource Management

• Track project pacing against scope and flag over-pacing risks
• Support freelancer budget management and forecasting
• Collaborate with Operations and Data teams to ensure resourcing aligns with demand
• Contribute to commercial awareness within creative delivery
• Build out our Freelancer network across Creative to help support resourcing
• What success looks like: Controlled freelancer spend, proactive and realistic project resourcing, a quality and large freelancer network to tap into

ABOUT YOU

• Proven experience managing creative or digital production projects end-to-end, from brief through to final delivery
• Strong ability to build detailed project timelines from scratch, mapping milestones, dependencies and resourcing needs
• Deep understanding of the creative asset production lifecycle across digital channels
• Experience collaborating closely with designers, copywriters and performance teams, with a clear understanding of how creatives think and work
• Strong creative instinct and ability to sense-check work for brand alignment, quality and strategic intent
• Confident managing client relationships, leading production conversations and setting clear expectations
• Comfortable reviewing briefs to ensure clarity, feasibility and alignment before production begins
• Proven ability to manage budgets, scope and project resourcing with commercial awareness
• Highly detail-oriented with the ability to spot inconsistencies before work goes live
• Familiarity with tools such as Asana, Figma, Adobe Suite, SharePoint and Harvest
• Strong written and verbal communication skills, including presenting creative work clearly and confidently
• Experience supporting creative strategy development is a strong advantage
• Agency experience is also a bonus
• Exceptionally organised and detail-oriented
• Calm under pressure and able to juggle multiple deadlines
• Highly personable and confident in client-facing environments
• Proactive, you don't wait to be told what to fix
• Commercially aware, you understand that time = cost
• Structured in your thinking and clear in your communication
• Comfortable challenging and saying no to timelines or scope when necessary
• You enjoy bringing order to complexity and take pride in delivering work that runs smoothly

BONUS POINTS

Experience managing the following Creative deliverables (IOS & Android) is a bonus:

• Creative Strategies
• In-App Events
• App Store Screenshots
• Paid Media Assets (Meta, Google, TikTok etc...)
• UGC
• Custom Product Pages
• A/B Tests

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together.

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees.

• London location with flexible/hybrid work format
• Fun and collaborative workplace with a supportive team
• Regular team socials, lunches and activity days
• Direct access to Senior Management for a real voice in company direction
• Share in our success with our company bonus scheme
• Coverage of monthly mobile phone contract bill (up to £30)
• Recognition program and monthly prizes
• 25-Day holiday allowance (increases after 2 years)
• Employee Assistance Programme
• Virtual GP Access and Mental Health Support resources
• Company pension and life insurance
• Private Health Insurance
• Summer Fridays for early weekends
• Work from abroad scheme
• Office amenities: tea, coffee, fruit, and snacks
• Cycle to Work & Electric Car Scheme

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big

"Think Big" challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what's expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It

"Own It" plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. "Own It" highlights ability to make the work yours and deliver creative results.

Have Fun

"Have Fun" means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

ABOUT OUR PRACTICES

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we're committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.