Job Summary:
We are looking for an Associate Project Manager to sit within the professional services team supporting software implementation, customer onboarding, integrations, and upgrade projects. You will be expected to work closely with the wider professional services team and at times the customer care team to ensure activities run efficiently, documentation is accurate, and communication across internal teams and clients is clear and timely.

Job Description:
What does the Company do?

DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies including Suntory Global Spirits, Bacardi, Campari, Wm Grant & Sons, Whyte & Mackay and Glenmorangie.

We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.

What is unique about the role/ Company?

• You will have the opportunity to work in a close-knit and experienced team, who will provide an excellent support network around you.
• You'll not only get the opportunity to make a key contribution to the way we run our business locally, but you'll also be able to navigate your future career within the wider Volaris Group globally - the best of both worlds we think!
• We offer a comprehensive on-boarding process, as well as access to experienced peers both locally and across the globe as part of the Volaris family - all with a view to helping you grow your career and perform at your best, both inside and outside of work!

What will I be doing day-to-day?

This is an exciting opportunity for a motivated Associate Project Manager to join our team and help run the day-to-day delivery of our customer implementation and upgrade projects. You'll be responsible for running the mechanics of delivery across multiple customer projects - coordinating consultants, managing plans, leading calls and keeping everything on track. You'll work closely with our Professional Services Manager, who sets strategy and governance, while you own day-to-day execution seeing projects through from start to finish. If you enjoy organising complex work, working directly with customers, and driving projects forward - this is for you.

Your key responsibilities will include:

Project Support

• Chair weekly customer project calls and drive clear actions and next steps
• Lead the day-to-day coordination and delivery of assigned implementation and upgrade projects
• Run standard projects independently using established plans, templates and processes
• Act as the primary day-to-day contact for customers during delivery
• Plan, schedule, and coordinate project activities and resources.
• Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho Projects
• Prepare project documentation including agendas, meeting minutes, and action logs.
• Track project milestones, budgets, and deliverables (days used vs remaining)
• Manage smaller change requests in line with agreed processes
• Escalate complex, commercial or contractual issues to the Professional Services Manager

Client & Internal Coordination

• Act as a key communication point between the Professional Services team and customers
• Manage risks, resolve issues and own action outcomes
• Coordinate customer workshops, configuration sessions, training schedules, and deployment activities
• Ensure customer requirements and change requests are clearly documented and communicated internally
• Coordinate consultants and delivery schedules
• Prepare and share regular project status updates
• Lead internal stand-ups to align delivery activity
• Ensure requirements, decisions and actions are clearly documented
• Work closely with Customer Care and Product teams to ensure smooth handovers

Operational Support

• Contribute to creating and maintaining standard operating procedures (SOPs), templates, and documentation libraries.
• Prepare weekly status reports and delivery dashboards
• Ensure accurate project data and reporting in Zoho Projects
• Maintain resource schedules and flag capacity constraints
• Track and update operational metrics, project pipeline status, and capacity reports.

General

• Ensure project governance standards are followed and documents are consistent and accurate.
• Identify practical ways to improve how we deliver projects
• Work independently day-to-day while knowing when to escalate for support
• Perform any other reasonable duties as required by Management.

What do I need to be eligible to apply?

You need:

• Experience running or coordinating projects (preferably within software, IT, or services).
• Strong organisational skills with the ability to prioritise competing tasks and deadlines
• Confidence in leading customer meetings and keeping workstreams organised.
• Experience managing multiple concurrent tasks or projects
• Excellent written and verbal communication skills, with confidence dealing with both internal teams and customers.
• High attention to detail and reliability in documentation and tracking.
• Good working knowledge of Microsoft Office tools (Excel, Word, Outlook), Jira, Zoho Projects and other collaboration platforms.
• Ability to build strong working relationships across cross-functional teams.
• A proactive "ownership" mindset with a solution-focused approach to problem solving.

It's not a deal breaker but we would really like it if you also had:

• Knowledge or experience of warehousing, logistics or operational systems
• Experience within a SaaS, technology, or software implementation environment
• Experience of the drinks, distilling, or manufacturing sectors
• Analytical mindset with an ability to interpret project data
• PM qualification (PRINCE2, Agile, etc.)

DRAMS reserve the right to enhance the criteria as necessary to facilitate the shortlisting process.

How do I apply?

If you think you are the right fit for this role, please click 'Apply' and submit your CV via the online application process.

Worker Type:
Regular

Number of Openings:
1