Summary

Reporting Line: Head of Transformation Delivery
Location: London, Hybrid
Closing Date: 9th April 2026

Assessment Centre

Calling all Qualified Commercial Project Managers!

Are you excited about change and transformation? Looking to get involved in one of the largest UK Business transformations?

We need you!

The Post Office is on a huge transformation journey for the next 4 years and we have some significant programmes to deliver at pace across the organisation.

If you have proven ability to lead end to end commercial projects in complex, highly governed environments and want to be part of shaping the future of our organisation and the communities we serve, we'd love to meet you.

What to expect

The Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.

Project Managers will manage, and lead projects end to end, working cross functionally to deliver business solutions, ensuring that the critical success factors are met while scope, time, quality and cost of the projects are maintained. Demonstrating strong senior stakeholder management skills to ensure that communication is clear and concise, and deliverables are progressed, contributing towards overall programme and portfolio outcomes. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivery.

What we can do for you

• Starting from 25 days annual leave plus bank holidays, that increases with tenure
• On target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

What you'll need to succeed

• Experience working within large commercial or retail organisations, with a proven ability to operate effectively in heavily governed environments (e.g., Banking and Financial Services, Public Sector, Retail or Franchise Operating Models).
• Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions.
• End to end leadership of commercial projects, from initial scoping and requirements gathering through to delivery, implementation, and post go live support.
• Ability to drive delivery across cross functional teams, technical SMEs, external suppliers, and senior stakeholders.
• Proven experience working with 3rd party suppliers, including vendor selection, contract negotiation, relationship management, and performance monitoring.
• A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas.
• Commercial business acumen with the ability to make data-driven business decision
• Strong budget management and funding knowledge

About us

At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we'd love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We're thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we're unable to provide individual feedback on all submissions.