55624

Posting Start Date: 30/04/2026

Job Function: Architecture Solution and Design

Division: UK Business

Job Location: GBR-Manchester-New Bailey

Advertised Salary: Competitive

Locations Considered: UK Wide

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

You will require SC Clearance for this role - please only apply if you are eligible (UK resident for at least the last 5 years)

Why this job matters

You'll be directly engaging with customers in leadership roles (IT Manager, Programme Manager etc.) and be viewed by them as leading significant pieces of delivery that are highly visible and recognisable. In this respect what you and your team deliver and the behaviours the collective team exhibit will shape customer experience. Preferably you will have previous telecoms experience in core network, WAN/LAN or cloud voice/contact centre environments. You will be expected to promote and shape project management methods / tools. In addition, you will be expected to ensure that your team conforms with governance / standards set out by the PMO (or contract where mandated).

What you'll be doing
• Be accountable for leading the delivery of project(s), programme or portfolio that are large, complex and represent significant benefit / risk to our customers. The delivery will be highly visible and recognisable.
• Manage project risk for BT and customers with an ability to use and adapt recognized project management methods and processes depending on elements of the risk profile and governance needs.
• Ensure the PMO and resourcing functions have clear line of sight of upcoming demand and contract requirements.
• Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness.
• Understand the customer business context and the impacts the programme has on successful business outcomes.
• Work in collaboration with the Practice and Hub Managers, and the Client Services team to ensure consistent delivery to customers.

What experience you'll need
• Experience of delivering a broad range of IT and network technology. Ideally this should be in a range of industry sectors.
• Experience of delivering projects with complex budgets of £1 million to £20 million including professional services resource, hardware etc.
• Highly-developed project management skills with experience of delivering technical solutions to customers.
• Commercially and financially astute and able to seize opportunities to improve profit or new business.
• Great stakeholder management skills. Ability to work with multiple internal and external partners to deliver great outcomes for our customers and business.
• Negotiation, communication and decision-making skills.
• Ability to connect with our customer and grasp the challenges faced by their business.
• Ability to interpret Commercial Contracts and identify area of risk / opportunity.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100's of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.