The Vacancy

Role: Project Manager

Location: Daresbury

Package: From £51,000

Contract Type: Permanent

Are you a natural organiser who thrives on turning big ideas into seamless, impactful delivery? Ready to take the lead on projects that genuinely shape how a growing, purpose-driven organisation works? At Trust Alliance Group, we're looking for a Project Manager who's excited by the challenge of driving continuous improvement and delivering smart, sustainable solutions across our business. You'll be joining a small project team and will have the opportunity to shape how we deliver change.

Who are Trust Alliance Group?

Trust Alliance Group was formed in 2022 and brings together several businesses previously part of Ombudsman Services. As a group, we're developing diverse capabilities in areas such as digital alternative dispute resolution and case management technology - all aligned to our purpose of building and maintaining trust between consumers and businesses. Together, we're committed to raising industry standards and delivering outcomes that make a real difference for the people and organisations we support.

What You'll Be Doing:

• Lead and deliver a portfolio of meaningful, interrelated projects that directly support our continuous improvement agenda and organisational growth.
• Shape and secure project plans by defining clear activities, roles, responsibilities, timelines, and costs that set your teams up for success.
• Bring people and projects together, coordinating dependencies and ensuring smooth collaboration across teams and functions.
• Turn business needs into actionable solutions by capturing, refining, and tracking requirements throughout the full project lifecycle-Agile, Waterfall, or hybrid.
• Drive confident decision-making by developing compelling Business Cases that support investment and change.
• Keep delivery on track and on budget, managing financials and key milestones with a proactive, solutions-focused mindset.
• Champion transparency through clear, engaging status updates that keep stakeholders aligned and informed.
• Stay ahead of risks and challenges, resolving issues early and escalating effectively when needed.
• Ensure seamless handover to BAU, creating robust Service Transition Plans that leave teams confident and set up for long-term success.
• Make a measurable impact by ensuring every project delivers real value for the business internally and externally.

What You'll Bring to the Role:

• Proven project management expertise, with experience leading and delivering successful outcomes across multiple projects.
• A confident grasp of both Agile and Waterfall methodologies, and the ability to flex your approach to suit each project's needs.
• Strong business acumen, with the insight to understand organisational priorities and translate them into effective project decisions.
• Excellent communication and relationship-building skills, enabling you to engage, influence, and collaborate with stakeholders at all levels.
• A track record of managing project budgets responsibly and transparently, ensuring spend aligns with scope and value.
• The ability to create robust Business Cases, grounding your recommendations in clear rationale and benefits.
• A solid understanding of requirements management, ensuring clarity, traceability, and consistency from start to finish.
• A proactive, enthusiastic, and solutions-oriented mindset, bringing energy and commitment to fast-paced change.
• Strong organisational and interpersonal skills, helping you juggle priorities while keeping people connected and informed.
• Self-motivation and adaptability, thriving both independently and as part of a collaborative team committed to continuous improvement.

What We're Looking for:

• A natural project leader who thrives on bringing structure, clarity, and momentum to complex, multi-stream initiatives.
• A confident communicator and collaborator who builds trusted relationships and brings people together to deliver great outcomes.
• A strategic thinker with a hands-on attitude, able to balance big-picture understanding with practical delivery.
• An adaptable problem-solver who stays calm under pressure, navigates change with ease, and proactively removes blockers.
• A motivated, values-driven professional who takes ownership, champions continuous improvement, and is excited by helping a growing organisation succeed.
• A PRINCE2 or APM qualification are beneficial but not essential.

Benefits & Perks:

• Market leading salary
• Career development programs
• Well-being support schemes
• On-site parking

The Company

Trust Alliance Group was formed in 2022 and comprises several businesses that were previously part of Ombudsman Services.

Energy Ombudsman, Communications Ombudsman, Internet Commission and POPLA are now separate business units within Trust Alliance Group.

To deliver on our purpose of building and maintaining trust between consumers and businesses, we're developing diverse capabilities and expertise in a range of areas including digital alternative dispute resolution and case management technology.

Our Benefits

Holiday buy Scheme

Enhanced pension

Employee assistance schemes

Home & tech Support

Cycle to work scheme

Healthcare plans

Perkbox access

Learning & development resources

Our Values

• Balance

We take the time to listen. By valuing different perspectives and experiences, we aim to create a balanced, fair and thoughtful recruitment process.

• Courage

We show courage by being honest, fair, and unafraid to ask the right questions-creating a recruitment process that reflects our values and respects yours.

• Teamwork

We collaborate widely and build supportive environments.

• Empathy

We know that no two candidates are the same. That's why we work hard to make our recruitment process balanced, approachable, respectful, and people focused.

• Openness

We believe in being open, transparent and genuine at every stage of the recruitment journey. That means being honest about who we are, what we stand for, and what you can expect.