We are looking for a skilled and motivated professional to join the Tribe Digital Business Banking (NL team) as a Change Expert IV. In this role, you will orchestrate the delivery of complex change initiatives across the Tribe, ensuring transformational outcomes for the business. You will also play a key part in supporting strategy development, optimizing internal processes, and driving continuous improvement.

Roles and responsibilities

• Lead and deliver complex change initiatives, ensuring alignment with organizational strategy and objectives.
• Manage project/program assurance, deliverables, governance, and stakeholder engagement.
• Identify, evaluate, and manage project risks, issues, dependencies, and constraints.
• Apply structured change management methodologies to embed desired culture and behaviors.
• Ensure compliance with internal policies, procedures, and relevant regulations.
• Support strategy development and implementation, contributing to the effective operation of the organization.
• Oversee and improve internal processes, acting as a link between teams and functions.
• Develop and deliver budget plans, monitor operational compliance, and drive continuous improvement.
• Provide specialist advice on policies, procedures, and business operations.
• Plan and manage delivery of projects, ensuring effective resource utilization and risk management.
• Track and interpret key business KPI's (DO funnel, STP ratios adaption metrics, CSAT scores ...)
• Prepare and coordinate governance routines
• Ensure country alignments
• Support operational excellence by identifying bottlenecks improvement opportunities and process gaps in customer journeys and internal flow

Objectives

• Deliver transformational change for the Digital Business Banking NL team.
• Ensure effective collaboration and alignment across multiple stakeholders.
• Drive operational excellence and continuous improvement in internal processes.
• Support the team in achieving strategic objectives and embedding a culture of change.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

• University degree (Master's preferred) in a relevant field.
• Minimum 5 years experience in change management, project/program management, and process optimization.
• Strong stakeholder management and collaboration skills.
• Resilience and adaptability in the face of change and setbacks.
• Effective communicator, able to tailor messages to diverse audiences.
• Results-driven, accountable, and resourceful.
• Expertise in change management, project/program management, and process optimization.
• Strong analytical, planning, and organizational skills.
• Financial and commercial acumen.
• Proficiency in data analysis, policy interpretation, and compliance management.
• Advanced presentation and verbal communication skills.

Rewards and benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the 'Apply' button.