As we continue to grow, we're excited to offer an excellent opportunity for an experienced Operations and Project Manager to join us!

This is a pivotal role supporting the effective day-to-day running of the Gear4music UK operation, while also leading projects that drive positive change across the business. Reporting to the Senior Operations Manager, you'll balance operational support with structured project delivery, ensuring all tasks are planned, prioritised and delivered effectively.

This is a visible role that requires confident decision making, strong stakeholder management, and the ability to adapt to shifting priorities while keeping project delivery on track.

What you'll be doing

You'll take accountability for project delivery and maintaining high site standards, including:

• Acting as an escalation point for operational issues, service risks and site incidents
• Coordinating facilities activity including repairs, maintenance and refurbishment work
• Sourcing and managing quotes/tenders and coordinating contractor activity on site
• Managing supplier and contractor relationships, ensuring compliance with site rules
• Implementing practical solutions to new and existing business opportunities
• Leading projects from planning through to delivery, ensuring actions, timelines and outcomes are tracked
• Providing clear updates to senior leadership on progress, risks, performance and delivery against objectives

About you

To succeed in this role, you'll be an experienced hands-on leader with a structured, proactive approach, alongside:

• Proven experience in an operations, project management or delivery-focused role within a fast-paced environment
• Confident managing third-party suppliers, contractors and facilities-related activity
• Strong planning and prioritisation skills, with the ability to adapt quickly when priorities change
• Experience delivering projects and improvements across multiple teams and stakeholders
• A practical, hands-on approach with a continuous improvement mindset
• Strong communication skills with the confidence to challenge, influence and drive accountability

Why join Gear4music?

This is an opportunity to play a key role in a growing, international e-commerce business, where well-run operations really matter. Based at our York headquarters, you'll have real ownership, variety in your day-to-day work, and the chance to make a visible impact on how our sites and operations continue to evolve.

What we'll give you

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.
• Free car parking with access to electric charging points

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.

If this sounds like the role for you, we'd love to hear from you.