Senior Digital Project Manager
Home-based with some UK Travel
Full Time, Permanent
Band 3 / Competitive Salary (dependent on experience)

Here at Serco, we are seeking an experienced Senior Digital Project Manager to lead the successful delivery of complex IT and digital projects within our Health Business Unit. This role is responsible for the full lifecycle delivery of high-profile and often high-risk digital projects, ensuring they are delivered on time, within budget, and to the highest quality standards.

You will play a critical role in driving project governance, managing delivery teams and suppliers, and ensuring alignment with organisational technology standards. This role ensures consistent delivery practices and supports the successful execution of strategic IT initiatives.

As part of this you'll:

• Lead end-to-end delivery of IT work packages and digital projects, ensuring scope, quality, time, and cost objectives are met, while managing change, risks, dependencies, and resources effectively.
• Direct internal delivery teams and external suppliers, maintaining performance, adherence to methodology, and alignment with contractual SLAs.
• Monitor project budgets, track financials, and optimise resource allocation across internal teams and suppliers.
• Plan and coordinate service acceptance with operational teams to ensure solutions are fully supported and ready for service.
• Maintain accurate, up-to-date project documentation in accessible repositories, ensuring baselining for ongoing operations.
• Chair delivery team meetings, support project boards, and ensure reporting and governance compliance with PMO standards.
• Communicate consistently with stakeholders including Project Managers, Portfolio Managers, and Resource Managers to ensure alignment with organisational strategy and DDaT objectives.

What you'll need to do the role:

• Significant experience delivering complex digital or IT transformation projects.
• Proven track record delivering technology projects on time and to quality standards.
• Strong stakeholder management experience, including working with senior business leaders.
• Experience managing multi-disciplinary teams and external technology partners.
• Demonstrated experience managing: project scope and change, budgets and milestone delivery, risks, issues, and dependencies, delivery backlogs and work packages
• Good understanding of: systems integration, software development lifecycle methodologies, quality assurance and testing processes, requirements gathering and systems analysis, application development and system architecture
• Excellent communication, presentation, and negotiation skills
• Strong problem-solving and analytical ability
• Ability to anticipate delivery challenges and develop contingency plans
• Resilience and professionalism in high-pressure delivery environments
• Strong organisational and multi-tasking capabilities
• PRINCE2 Practitioner or APM certification (or equivalent)
• Willingness to undergo BPSS security clearance (and SC if required)

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Company car
• Private healthcare
• Bonus scheme of up to 10%
• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.