Location: Southampton / London Hybrid (Minimum 2 days on site)

Competitive salary and benefits package.

ABOUT OUR CLIENT

We're recruiting a Business Operations Project Manager on behalf of a high-growth e-commerce consumer health business with a strong reputation for quality, trust, and customer outcomes. They've built a scaled DTC operation from the ground up and are now expanding their operational programmes into new territory.

ABOUT THE ROLE

As Business Operations Project Manager, you'll act cross-functionally across Commercial, Tech/Product, and Customer Operations - owning delivery end-to-end, driving pace, and making sure projects don't just get started, they get finished and embedded into the business.

Operating close to the CEO and senior leadership, this is a high-trust, high-impact role with real autonomy to shape how a scaling business executes.

KEY RESPONSIBILITIES

• Lead end-to-end delivery of cross-functional priority projects - converting ambiguous briefs into clear plans, owners, milestones, and decisions.
• Run project governance including timelines, RAID logs, and escalation paths, keeping momentum high and blockers surfaced early.
• Support the CEO and SLT through the PMO, maintaining alignment on sequencing, interdependencies, and business priorities.
• Own onboarding and integration of external partners - from scoping through to live - with clear measurement frameworks and working rhythms.
• Maintain an active presence across both sites to ground delivery in operational reality and frontline feedback.
• Build lightweight but disciplined delivery standards - project charters, status updates, and post-implementation reviews.
• Ensure work is fully operationalised into BAU, with documented processes and clear ownership.

WHAT OUR CLIENT IS LOOKING FOR

Essential

• A proven track record delivering complex, cross-functional projects in a fast-paced DTC, eCommerce, or consumer services environment.
• Strong programme management fundamentals: scoping, planning, governance, stakeholder management, and execution discipline.
• Ability to work credibly across commercial, operational, and technical stakeholders.
• Strong written communication: concise updates, decision capture, and exec-level reporting.

Highly Valued

• Formal PM qualification (PRINCE2, APM, PMP, or Agile equivalent) - though proven delivery in complex environments is valued above certificates.
• Experience spanning fulfilment, customer operations, and growth teams.
• Experience onboarding and integrating external partners and agencies.
• Familiarity with PMO-style operating models, with the judgment to keep governance outcome-focused and free of bureaucracy.
• Comfortable operating close to leadership in a high-trust, high-pace environment.

YOU'LL THRIVE IN THIS ROLE IF YOU ARE...

• A delivery operator, not a meeting creator - you create momentum, reduce noise, and ship.
• Comfortable in complexity - you handle ambiguity and competing priorities without losing pace or quality.
• Commercially aware and operationally grounded - you understand trade-offs and make smart delivery decisions.
• Calm, credible, and accountable - you can influence senior stakeholders and hold people to commitments.
• Happy in a hybrid, multi-site reality - you want to be in the business, not on the periphery of it.

Locations Southampton, London Remote status Hybrid Yearly salary £55,000 - £75,000 Employment type Full-time Employment level Professionals