We are seeking a delivery-focused Project Manager to lead the successful execution of customer and internal projects across LIMA's Managed and Professional services portfolio. Your primary focus will be ensuring that every project is delivered with precision, control, and an exceptional customer experience. You will orchestrate people, process, and technology to ensure outcomes are predictable, repeatable, and commercially sound.

You will work closely with Presales, Technical Delivery, Service, and Finance to ensure projects are initiated correctly, managed transparently, and closed with full commercial and contractual integrity. The successful candidate will be organised, assertive, and calm under pressure, able to influence without authority and drive momentum in complex, multi-stakeholder environments.

Day to day, you will be responsible for:

Project Delivery Excellence:

• Manage projects throughout their lifecycle-from initiation through planning, execution, monitoring, and close-ensuring all deliverables, risks, and issues are controlled.
• Ensure what is delivered is aligned with what was sold. Prevent scope drift by maintaining clear documentation, customer sign-off, and change control.
• Chair regular project stand-ups, customer update calls, RAID reviews, and governance checkpoints to ensure full visibility and predictability.
• Coordinate LIMA technical resources, partners, and third parties. Ensure people have the right information at the right time.

Customer Experience & Communication

• Act as the primary point of contact throughout delivery, ensuring confidence, clarity, and professionalism at all times.
• Ensure customers understand timelines, dependencies, and responsibilities to avoid surprises.
• Use diplomacy and influence to de-escalate challenges and maintain a trusted relationship even under pressure.

Commercial & Financial Control

• Track project profitability, time utilisation, and planned vs. actual margins.
• Ensure milestones, timesheets, and deliverables are accurately captured so professional services revenue is recognised correctly.
• Identify and document variations early, ensuring commercial approval and customer acceptance before work proceeds.

Project Standards & Operational Maturity

• Deliver projects using LIMA's standard project frameworks, ensuring consistency, documentation quality, and audit readiness.
• Identify recurring inefficiencies or blockers and propose structured improvements to the Service Operations Manager.
• Ensure seamless transition to Service Delivery, including asset documentation, configuration capture, lessons learned, and customer briefing.

Our ideal candidate will:

• Have delivered infrastructure, cloud, networking, or security projects in a 50+ person MSP or similar IT services organisation.
• Be comfortable managing multiple concurrent projects with competing priorities and resource constraints.
• Understand infrastructure, cloud, Microsoft 365, networking, cyber security, and modern workplace concepts - enough to challenge assumptions and ensure accurate planning.
• Understand the relationship between time, cost, quality, and profitability; articulate the financial impact of delivery decisions.

You will be a highly structured professional who brings order, clarity, and method to complex environments, remaining calm and assertive under pressure while making confident decisions. Commercially minded, they understand that delivery excellence and financial discipline go hand in hand. As a driver, they keep projects moving, maintain momentum, and ensure nothing is left ambiguous or unfinished. Always customer-centric, they create experiences that reinforce trust, professionalism, and LIMA's reputation for quality.

Key skills we are looking for:

• Tools & Systems: PSA platforms (ConnectWise / Autotask / HaloPSA), project tools (Planner, Jira, Smartsheet), and Microsoft 365.
• Planning & Control: RAID management, project scheduling, gating, and dependency mapping.
• Communication: Clear, concise communicator-tailors messaging to technical staff, customers, and senior stakeholders.
• Leadership: Influences cross-functional teams and drives projects forward without direct line authority.
• Qualifications: Prince2 (essential), Lean 6Sigma (desirable)

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We're proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.