Performance Profile:

Responsibilities:

• Responsible for the full Project Management Life Cycle for the services delivered (predominantly installation primarily of Radio technologies).
• Ability to manage multiple complex projects with conflicting delivery dates and manage the technical delivery requirements.
• Manage the time of Avoira staff and third-party resources associated with each project.
• Plan and co-ordinate the phases of a project, facilitating implementation with teams ensuring that each project has clearly defined schedules and key milestones making project processes visible.
• Ensure risks and issues are identified and countermeasures are in place. Where necessary, ensure the appropriate escalation and corrective actions are taken to ensure these are resolved.
• Work collaboratively with multiple stakeholders and be required to use highly effective communication skills to both technical and non-technical stakeholders.
• Develop and foster relationships with project team members and ensure members can count on reliable and knowledgeable support and information about a project or other activities.
• Ability and willingness to assist in other Avoira technologies i.e. UC, CX, AV
• Act as the single point of contact, taking responsibility and ownership throughout Project Lifecycle.
• Work closely with Sales, Pre-Sales, Technical and Implementation Engineers, 3rd Party's.
• Single point of contact for Client(s).
• Creation, control and management of all Project related documentation throughout the Project Lifecycle.
• Responsibility for financial aspects of the Project to ensure that Projects are delivered on time and budget.
• Manage any scope changes.
• Undertake Post Project review to determine customer satisfaction and to identify any lessons learned which could be applied to future improvement and efficiencies.
• Assist the PMO Manager in developing the PMO function by becoming a key team player providing proactive input to all aspects of the PMO.
• Assist in tendering requirements as required.
• Attend customer premises as required - customer meetings, key milestones etc.
• Identifying further sales opportunities with existing customers and ensure these opportunities are recorded appropriately.
• Coach and mentor trainee members where appropriate.
• Maintain standards of excellence within the department.
• Any other duties which are commensurate with the role.

Key Outcomes:
• Successfully deliver outstanding Project Management to all Avoira's customers.
• Maintain control to ensure projects are delivered on time and in budget.
• Ensure customer satisfaction at all times.
• Development of the Project Management Office - being an active team player.
• Smooth transition of completed installation package to service team for continued support.
• Grow the company brand as an outstanding integrator of technology solutions.

Skills & Experience:

Essential:

• Proven Project Management experience with an understanding of project lifecycle and project management methodologies.
• Solid understanding of General IT principles.
• Professional approach and ability to build credibility.
• Ability to build strong relationships with internal and external teams. Excellent stakeholder management.
• Excellent verbal and written communication skills.
• Excellent documentation skills
• Ability to read, interpret and understand potentially complex solutions.
• Ability to work under pressure to tight timescales.
• Ability to manage multiple streams of work and juggle conflicting priorities and objectives.
• Ability to prioritise and delegate appropriately.
• Ability to plan and organise technical projects.
• Commercial awareness.
• Demonstrates a flexible approach to working hours in order to meet the demands of the post. Can accommodate some working away from Base.
  
  Desirable:
• Technical experience of Radio technologies such as Motorola Qualifications.
• Experience and ability of taking full ownership through the lifecycle of the Project. i.e. - from Sales Handover through to Service Transition.
• Formal Project Management Qualifications - i.e. Prince2, PMP, Agile etc.
• Experience/understanding of ITIL principles.