Operations and Project Manager

Household / Department

Royal Collection Trust

Section / Branch

Visitor Experience

Location

Buckingham Palace

Contract/recruitment type

Permanent

Starting salary

£40,000 per annum

Hours of work

37.5 hours a week

About the role

It's knowing you have everything in place to deliver an outstanding visitor experience.

Our Visitor Operations team help hundreds of thousands of visitors from around the world enjoy the magnificent buildings and works of art at Buckingham Palace.

At the heart of this enthusiastic and dedicated team, you'll support the Head of Visitor Operations to deliver on the operational elements of the visitor experience.

Key responsibilities:

• Taking ownership of the summer temporary build programme, you'll act as the main point of contact for contractors and work closely with temporary build teams, architects and Property colleagues to oversee the build of temporary structures to support operational changes, ensuring public areas, signage and temporary equipment are well-designed and fit for purpose.
• You'll coordinate adaptations to visitor routes and operational procedures to support the Buckingham Palace Reservicing Programme, all while ensuring public access continues safely and smoothly.
• You'll raise purchase orders, manage budgets and deliver projects on time through effective collaboration with internal teams and external partners.
• You'll act as a Duty Manager during the Summer Opening, overseeing daily operations across the State Rooms and Gardens to ensure exceptional visitor care, safety, and a smooth running of the site.
• You'll support the Head of Visitor Operations by helping to manage visitor security infrastructure across London sites, liaising with Security, Police and Government colleagues to ensure risks are well controlled.
• Overseeing the provision of signage and wayfinding, you'll ensure all London sites remain clear, accessible and aligned with brand guidelines, developing or replacing signage as required.
• You'll manage relationships with designers and production contractors, maintaining strong supplier partnerships and ensuring services are delivered to the highest standard.
• And you'll take responsibility for departmental equipment and temporary building assets, managing procurement, maintenance and lifecycle planning throughout the year.

About you

Essential Criteria

• You'll bring proven experience coordinating and delivering complex projects, working confidently with multiple suppliers and contractors to keep everything on track, on time and on budget.
• Highly organised and calm under pressure, you'll balance short- and long-term priorities with ease, always maintaining exceptional attention to detail.
• A clear and engaging communicator, you'll quickly build strong working relationships with a wide range of people and adapt your style to suit the situation.
• Practical and proactive, you'll use sound judgement to make decisions independently, knowing when to escalate and when to take the lead.
• Collaborative by nature, you'll manage diverse stakeholder needs with professionalism, contributing positively to team culture and building strong partnerships across departments.
• With confident leadership skills, you'll enjoy motivating and supporting others, helping teams perform at their best.
• You'll be adept at identifying and mitigating risk, particularly in relation to security and Health & Safety, ensuring safe and compliant operations at all times.
• Resilient and empathetic, you'll thrive in a fast-paced environment, staying patient and composed even during challenging moments.
• Digitally confident, you'll have excellent written and numerical skills, alongside strong working knowledge of MS Office.

Benefits

What we offer:

We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees

Vacancy Closing Date: 06/04/2026, 23:55

Additional Information