Job Description

This role supports Heathrow's digital future by guiding a range of digital products and services from design through to delivery. You will help shape solutions that improve how colleagues work and how our airport operates. The focus is on bringing structure, clarity and steady progress to complex initiatives across technology, data, AI and business change. You will help teams move with purpose, make practical choices and create value in a clear and controlled way.

Responsibilities

• Guide digital initiatives from early planning through to delivery and benefit realisation.
• Coordinate activity across technology, data, AI, business change and operational readiness to support steady progress.
• Maintain clear plans, risks, dependencies and updates that give teams and stakeholders confidence.
• Support constructive agile delivery by applying SAFe principles in a practical, flexible way.
• Manage suppliers to deliver agreed outcomes and ensure compliance with Heathrow governance and regulatory expectations.

Qualifications

• Experience delivering digital products or services in complex organisations.
• Experience overseeing work across multiple business functions, not only technology.
• Background working in environments such as infrastructure, engineering, construction or other complex operations.
• Practical experience applying SAFe Agile methods across varied delivery contexts.
• Ability to bring structure and clarity to changing or fast-moving work.
• Experience planning, tracking and supporting measurable outcomes.
• Effective communication with senior stakeholders, enabling informed decisions.
• Experience managing suppliers and budgets with a practical, value-focused approach.

About Us

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city - and more. Tech at Heathrow isn't typical - the scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won't find anywhere else.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.