Role description

Dynamics 365 Delivery/ Project Manager

Norwich, UK (Hybrid - 3 days onsite with customer, 2 days remote)
Full-time, Permanent

We are looking for an experienced Dynamics 365 Delivery/ Project Manager to lead the end-to-end delivery of Microsoft Dynamics 365 programmes across Finance & Operations, Customer Engagement, and the Power Platform.

In this role, you will be accountable for successful project execution, customer satisfaction, financial performance, and team leadership, ensuring high-quality, predictable delivery aligned to business outcomes. You will act as a trusted partner to our customers, driving value through strong governance, delivery excellence, and collaboration.

Your Role:

• Own the end-to-end delivery of Dynamics 365 implementations, rollouts, upgrades, and support engagements
• Lead large and complex D365 programmes across Finance, Supply Chain Management (SCM), Customer Engagement, Field Service, and Project Operations
• Drive delivery using Agile, Hybrid, and Waterfall methodologies, selecting the right approach based on programme needs
• Manage delivery against scope, schedule, quality, and cost baselines
• Oversee release planning, sprint reviews, UAT, cutover, and go-live activities to ensure smooth and successful deployments
• Act as the primary point of contact for customer leadership and key stakeholders
• Build and maintain trusted advisor relationships with CXO, IT, and business teams
• Proactively manage risks, dependencies, and escalations, ensuring timely resolution
• Drive high levels of customer satisfaction (CSAT) and support long-term account growth
• Own programme financials, including forecasting, budget control, and margin management
• Ensure delivery governance, reporting, and compliance with internal and customer standards
• Lead, mentor, and motivate cross-functional delivery teams to achieve high performance and engagement

What you will bring:

• Proven experience in Delivery / Programme Management for Microsoft Dynamics 365
• Strong expertise in Dynamics 365 Finance & Operations and Supply Chain
• Experience delivering solutions across Customer Engagement and Power Platform
• Solid understanding of data analysis, data management, and Data Management Framework (DMF)
• Strong stakeholder management and communication skills, with the ability to engage senior leaders
• Experience managing complex programmes with multiple workstreams and dependencies

Hurry & apply for a more detailed conversation!

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