Project Manager - Client Services

Department: Creative

Employment Type: Full Time

Location: Construct Bath

Description

About Us

A creative agency built on quality and craftsmanship. For over 20 years we've partnered with heritage and contemporary brands on rebranding, brand creation, and strategic guardianship - across two UK studios. Part of Together Group: 600+ people, 12 agencies, 30 offices in 16 cities, serving the world's leading luxury and lifestyle brands.

The Role

You'll sit within our Client Services team, keeping projects on time, on budget, and running smoothly - from setup and scheduling through to reconciliation and client reporting. Working closely with Directors and practitioners, you'll be the connective tissue that holds projects together.

About You

A proactive, detail-oriented professional who thrives in a fast-paced agency. You build trust easily, juggle competing priorities without dropping the ball, and bring commercial awareness alongside genuine enthusiasm.

- Highly organised with a sharp eye for detail

- Commercially minded - comfortable balancing client expectations with scope and budget

- Discreet and dependable across all levels of the business

- Confident with Microsoft Office; quick to pick up new systems

Key Responsibilities

Project Setup & Management

- Set up new projects; ensure contracts are signed, filed, and scoped before work begins

- Schedule work efficiently against budget and deadlines; build client-facing timelines

- Proactively manage risk - flag overspend or delays early and find solutions

- Support Directors in planning studio capacity across upcoming stages

Client Relations

- Deliver outstanding client service and maintain long-term relationships

- Prepare briefing documents, proposals, and project management materials

- Run client meetings - scheduling, minutes, and follow-through

Reconciliation & Finance

- Reconcile projects against scope, schedule, and budget weekly and monthly

- Brief Directors ahead of finance meetings; capture and recharge project expenses

- Flag scope creep early; support agreement of additional fees where needed

Growth

- Identify opportunities to extend scope or develop new workstreams within existing accounts

- Support post-project reviews and continuous improvement

Who We're Looking For

An Account or Project Executive, or a junior Account/Project Manager ready for their next step, would be a great fit. What matters most is that you know the luxury world and have the ambition to grow.

The Person

- Ambitious - driven to develop and take real ownership

- Highly organised - nothing slips through the cracks

- Enthusiastic and energetic - you raise the energy in any room

Experience & Background

- Agency experience is essential

- Background in creative, luxury, design, digital, or a related sector

- A strong, genuine understanding of luxury and its standards

- Experience in account or project management; potential matters more than seniority

- Comfortable with large budgets and financial accountability

- Global client experience a bonus